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Feedback Extension Not Working

Posted

When I click on feedback button to say something about the beta version flaws or praises, the following message gets displayed instead of taking my input. Earlier it was working fine.

"""Oh! So, you want to offer us feedback on the next version of Firefox. Thank you, but you'll need to be on our latest beta.

To do that, simply go to our download page and install/update to the latest Firefox Beta!"""

When I click on feedback button to say something about the beta version flaws or praises, the following message gets displayed instead of taking my input. Earlier it was working fine. """Oh! So, you want to offer us feedback on the next version of Firefox. Thank you, but you'll need to be on our latest beta. To do that, simply go to our download page and install/update to the latest Firefox Beta!"""

Chosen solution

I have not found a definitive answer, but this may be due to the original planned release date for beta 3.

Beta 3 was originally planned to be released on August 6th, but has been delayed for a few days (currently scheduled for 11th-12th). The feedback system may have been setup to stop feedback from beta 2 from 6th August when beta 3 was originally planned for release.

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Google Update
  • Unity Player 2.6.1f3
  • Shockwave Flash 10.1 r53
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Java(TM) Platform SE binary
  • Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.3"
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object

Application

  • User Agent: Mozilla/5.0 (Windows; Windows NT 5.1; rv:2.0b2) Gecko/20100720 Firefox/4.0b2

More Information

Application Basics
Name
Firefox
Version
4.0b2
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
IDM CC
6.9.8
true
mozilla_cc@internetdownloadmanager.com
Feedback
1.0
true
testpilot@labs.mozilla.com
Modified Preferences
Name
Value
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
2
browser.startup.homepage
browser.startup.homepage_override.mstone
rv:2.0b2
browser.tabs.warnOnClose
false
extensions.lastAppVersion
4.0b2
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
15814
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false

TonyE
  • Moderator
1044 solutions 8863 answers

Chosen Solution

I have not found a definitive answer, but this may be due to the original planned release date for beta 3.

Beta 3 was originally planned to be released on August 6th, but has been delayed for a few days (currently scheduled for 11th-12th). The feedback system may have been setup to stop feedback from beta 2 from 6th August when beta 3 was originally planned for release.

I have not found a definitive answer, but this may be due to the original planned release date for beta 3. Beta 3 was originally planned to be released on August 6th, but has been delayed for a few days (currently scheduled for 11th-12th). The feedback system may have been setup to stop feedback from beta 2 from 6th August when beta 3 was originally planned for release.
Morrile 0 solutions 2 answers

Version 4.0 b6, I cannot send feedback without an error of 'Forbidden (403) CSRF verification failed. Request aborted.

Version 4.0 b6, I cannot send feedback without an error of 'Forbidden (403) CSRF verification failed. Request aborted.
ezdoesit 0 solutions 1 answers

Helpful Reply

Same problem as Morrile here. Morrile posted September 16, 2010 Plez answer!

thx much

Same problem as Morrile here. Morrile posted September 16, 2010 Plez answer! thx much
rarecapercaillie 0 solutions 1 answers

So glad I'm not alone. At least there's no need to feel guilty Windows 7 64 bit

So glad I'm not alone. At least there's no need to feel guilty Windows 7 64 bit

Modified by rarecapercaillie

cor-el
  • Top 10 Contributor
  • Moderator
17860 solutions 161611 answers

You can go directly to one of these links:

Make sure that you do not block cookies if you get a CSRF error or you can try to remove the cookies from that site.

You can go directly to one of these links: * http://input.mozilla.com/en-US/happy * http://input.mozilla.com/en-US/sad Make sure that you do not block cookies if you get a CSRF error or you can try to remove the cookies from that site.
Adoa Coturnix 0 solutions 1 answers

I have installed “Firefox 4.0 beta 9 pre” from the Mozilla Daily PPA for Ubuntu. The Feedback-Plugin refuses my reports and says I have to use the most recent beta, which is beta 8 now. I really do not want to install every beta manually, that is why I use the PPA.

How does the Feedback-Plugin compare the version? Or is it not wanted, that a preview version is being feedbacked on?

I have installed “Firefox 4.0 beta 9 pre” from the Mozilla Daily PPA for Ubuntu. The Feedback-Plugin refuses my reports and says I have to use the most recent beta, which is beta 8 now. I really do not want to install every beta manually, that is why I use the PPA. How does the Feedback-Plugin compare the version? Or is it not wanted, that a preview version is being feedbacked on?
Sioned 0 solutions 2 answers

I used the link that Cor-el posted and get the exact same message again. The feedback button worked ok yesterday, but not now. I went to the download page thinking maybe there was a newer release, even tho we were told it would update automatically, and clicked on the download. Before I saved it, I used the info to check the version I have currently and they are the same so I did not re-download it. This means I do have the most current Beta version as far as I can tell, yet am getting this error telling me I don't. Will keep trying to see if it gets fixed.

I used the link that Cor-el posted and get the exact same message again. The feedback button worked ok yesterday, but not now. I went to the download page thinking maybe there was a newer release, even tho we were told it would update automatically, and clicked on the download. Before I saved it, I used the info to check the version I have currently and they are the same so I did not re-download it. This means I do have the most current Beta version as far as I can tell, yet am getting this error telling me I don't. Will keep trying to see if it gets fixed.
TonyE
  • Moderator
1044 solutions 8863 answers

Helpful Reply

A new beta is due out very soon (should be later today). The feedback option becomes disabled when a new beta is due to be released.

A new beta is due out very soon (should be later today). The feedback option becomes disabled when a new beta is due to be released.