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Lost emails after updating to the latest version of Firefox.

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locking this thread as duplicate, please continue at https://support.mozilla.org/en-US/que.../1261782

After updating to the latest version of Firefox, I lost all my passwords and if I try to re-enter them they disappear again when I reboot. As noted on reddit, I'm not the only one who has had this happen to them. This happens with or without the 6/12/19 Windows 10 update.

Things that I have tried. 1. replacing the logins.json profile file with the json corrupt file 2. refreshing Firefox 3. A lot of people asked if there is more than one profile (No there isn't)

Will someone ask what about:support looks like. Here it is https://pastebin.com/XQQyVYKC

''locking this thread as duplicate, please continue at [https://support.mozilla.org/en-US/questions/1261782]'' After updating to the latest version of Firefox, I lost all my passwords and if I try to re-enter them they disappear again when I reboot. As noted on reddit, I'm not the only one who has had this happen to them. This happens with or without the 6/12/19 Windows 10 update. Things that I have tried. 1. replacing the logins.json profile file with the json corrupt file 2. refreshing Firefox 3. A lot of people asked if there is more than one profile (No there isn't) Will someone ask what about:support looks like. Here it is https://pastebin.com/XQQyVYKC

Modified by philipp