Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have an issue with an incorrect charge on an app purchase, and support@mozilla.com doesn't respond. What should I do??

  • 3 replies
  • 1 has this problem
  • 12 views
  • Last reply by guigs

jrdsgr
jrdsgr
more options

I purchased an app in marketplace (FxOS) via visa, and after payment, there was some error in connection. A message of "cancelled operation" appeared, and I began the process again.

Now I have received a double identical charge in my credit card.

I checked support.mozilla.com, and the solution says to contact support@mozilla.com, but it seems there is nobody there, I just receive an automatic response.

What should I do?

Thanks,

Jordi

I purchased an app in marketplace (FxOS) via visa, and after payment, there was some error in connection. A message of "cancelled operation" appeared, and I began the process again. Now I have received a double identical charge in my credit card. I checked support.mozilla.com, and the solution says to contact support@mozilla.com, but it seems there is nobody there, I just receive an automatic response. What should I do? Thanks, Jordi

All Replies (3)

Madasan
Madasan
  • Moderator
  • Administrator
more options

Hi jordi,

Let me escalate this to the right people and we'll get back to you.

Thanks for your patience!

jrdsgr
jrdsgr Question owner
more options

Ok, thanks!

Jordi.

guigs
guigs
more options

Jordi, you and the marketplace team has been contacted, please let's continue over email. Thank you.