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I have an issue with an incorrect charge on an app purchase, and support@mozilla.com doesn't respond. What should I do??

Posted

I purchased an app in marketplace (FxOS) via visa, and after payment, there was some error in connection. A message of "cancelled operation" appeared, and I began the process again.

Now I have received a double identical charge in my credit card.

I checked support.mozilla.com, and the solution says to contact support@mozilla.com, but it seems there is nobody there, I just receive an automatic response.

What should I do?

Thanks,

Jordi

I purchased an app in marketplace (FxOS) via visa, and after payment, there was some error in connection. A message of "cancelled operation" appeared, and I began the process again. Now I have received a double identical charge in my credit card. I checked support.mozilla.com, and the solution says to contact support@mozilla.com, but it seems there is nobody there, I just receive an automatic response. What should I do? Thanks, Jordi

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0

More Information

Madasan
  • Administrator
  • Moderator
22 solutions 165 answers

Hi jordi,

Let me escalate this to the right people and we'll get back to you.

Thanks for your patience!

Hi jordi, Let me escalate this to the right people and we'll get back to you. Thanks for your patience!

Question owner

Ok, thanks!

Jordi.

Ok, thanks! Jordi.
guigs 1072 solutions 11697 answers

Helpful Reply

Jordi, you and the marketplace team has been contacted, please let's continue over email. Thank you.

Jordi, you and the marketplace team has been contacted, please let's continue over email. Thank you.