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I have an issue with an incorrect charge on an app purchase, and support@mozilla.com doesn't respond. What should I do??

  • 3 replies
  • 1 has this problem
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  • Last reply by guigs

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I purchased an app in marketplace (FxOS) via visa, and after payment, there was some error in connection. A message of "cancelled operation" appeared, and I began the process again.

Now I have received a double identical charge in my credit card.

I checked support.mozilla.com, and the solution says to contact support@mozilla.com, but it seems there is nobody there, I just receive an automatic response.

What should I do?

Thanks,

Jordi

All Replies (3)

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Hi jordi,

Let me escalate this to the right people and we'll get back to you.

Thanks for your patience!

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Ok, thanks!

Jordi.

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Jordi, you and the marketplace team has been contacted, please let's continue over email. Thank you.