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Learn about the Mozilla Support (SUMO) team.

<!-- Localization note: You can localize this page and also present your own team here--> =Mozilla Support (SUMO)= Mozilla Support ([https://support.mozilla.org/ '''SU'''pport.'''MO'''zilla.org]) is a global community of many enthusiastic and dedicated people whose passion is to help all users of Mozilla's software and products. SUMO operates on the same principle that Mozilla does: a core of staff coordinating the operations and an army of contributors powering them. [/groups For the full list of SUMO contributors click here!] =Customer Experience (CX) Staff/Administrators= *'''[/user/Justin_/ Justin Rochell]''', ''Head of Customer Experience'' ; Contact: ;* Matrix: @justin:mozilla<!-- -->.org ; Ask me about: ;* Anything related to the support strategy for Mozilla’s products, including Pocket *'''[/user/cjordan2/ Cindi Jordan]''', ''Senior Customer Experience Program Manager'' ; Ask me about: ;* Program management, content, and social support strategy ;* Finding efficiencies, process documentation, and anything related to conceptualizing ideas and bringing them to life through insights and execution ==Community== *'''[/user/kelimutu Rizki Kelimutu (Kiki)]''', ''Senior Community Manager'' ; Contact: ;* Matrix: @kelimuttu:mozilla<!-- -->.org ; Ask me about: ;* anything about SUMO Community *'''[/user/kpapadea Konstantina Papadea]''', ''Staff Program Manager'' ; Contact: ;* Matrix: @couci:mozilla<!-- -->.org ; Ask me about: ;* anything about SUMO Community ==Content== *'''[/user/aparise Abby Parise]''', ''Support Content Manager'' ; Contact: ;* Matrix: @abbyparise:mozilla<!-- -->.com ; Ask me about: ;* Anything about the Knowledge Base ;* KB localization *'''[/user/dkelly2 Donna Kelly]''', ''Content Strategist'' ; Ask me about: ;* Support content strategy ;* Help center/knowledge base ;* Localization & community *'''[/user/lsiebert Lucas Siebert]''', ''Content Writer'' ; Contact: ;* Matrix: @lsiebert:mozilla<!-- -->.org ; Ask me about: ;* Writing, editing, reviewing, and updating support articles *'''[/user/dgalindo Dayani Galindo]''', ''Content Writer'' Contact: ;* Matrix: @dgalindo:mozilla<!-- -->.org ; Ask me about: ;* Writing, editing, reviewing, and updating support articles ==Platform== *'''[/user/akatsoulas/ Tasos Katsoulas]''', ''Staff Software Engineer'' ; Contact: ;* Matrix: @akatsoulas:mozilla<!-- -->.org ; Ask me about: ;* SUMO platform a.k.a Kitsune ;* Contributing to Kitsune *'''[/user/ryanjohnson/ Ryan Johnson]''', ''Staff Software Engineer'' ; Contact: ;* Matrix: @ryan:mozilla<!-- -->.org ; Ask me about: ;* SUMO platform a.k.a Kitsune ;* Contributing to Kitsune *'''[/user/sellis1/ Smith Ellis]''', ''Software Engineer 2'' ; Ask me about: ;* SUMO platform a.k.a Kitsune ;* Anything data *'''[/user/eghitta+36/ Emil Ghitta]''', ''QA Engineer '' ; Contact: ;* Matrix: @eghitta:mozilla<!-- -->.org ; Ask me about: ;* Anything QA related ;* Playwright tests *'''[/user/jcajinarobleto/ Josh Cajinarobleto]''', ''UI/UX Designer'' ; Ask me about: ;* Anything UI/UX related ==Support Operations== *'''[/user/SUMOsJR JR Johnson]''', ''Support Operations Manager'' ; Contact: ;* Matrix: @SUMOsJR:mozilla<!-- -->.org ; Ask me about: ;* Developing and optimizing support processes for both paid and free Firefox products ;* Release management and insight reporting collaboration with Firefox product teams *'''[/user/mcacciapaglia Mandy Cacciapaglia]''' (she/her), ''Product Support Manager - Firefox'' ; Ask me about: ;* Customer feedback loops and reporting ;* Ranked customer issues and feature requests for product prioritization *'''[/user/olivia3 Olivia Opdahl]''', ''Customer Support Lead – Pocket'' ; Ask me about: ;* All things Pocket: Responding to users via email (help scout) social media, app reviews, Pocket help articles, and more *'''[/user/jcuevas805/ Joseph Cuevas]''', ''User Support Operations Manager'' ; Contact: ;* Matrix: @SUMOJC:mozilla<!-- -->.org ; Ask me about: ;* Mozilla premium product support ;* Mozilla VPN, other premium products *'''[/user/dgaleano Dayana Galeano]''', ''Team Lead'' ; Ask me about: ;* Mobile support (Google Play Store, AppStore) *'''[/user/eavila Erik Avila]''', ''Community Support Advocate'' ; Ask me about: ;* Mobile support (Google Play Store, AppStore) *'''[/user/kbarcenas Kevin Barcenas]''', ''Community Support Advocate'' ; Ask me about: ;* Mobile support (Google Play Store, AppStore) <!--- =Interim Community Managers= *'''[/user/946/ Ruben Martin]''', ''Community Manager'' (IRC: Nukeador / email: nukeador@mozilla.com)<br />Ask me about: ;* SUMO Localization *'''[/user/1598018 Konstantina Papadea]''', ''Community Manager'' (IRC: couci / email: kpapadea@mozilla.com)<br />Ask me about: ;* Forums and the Social program *'''[/user/815191 Rizki Kelimutu]''', ''Community Manager'' (IRC: kiki / email: rkelimutu@mozilla.com)<br />Ask me about: ;* Forums and the Social program --> <!-- Former staff: *'''[/user/ghostinhershell Sarto Jama]''', ''Senior Community Manager'' ; Contact: ;* Matrix: @ghostinhershell:mozilla.org ; Ask me about: ;* anything related to Mozilla Support community *'''[https://people.mozilla.org/p/p--dd96hv15owdombdckwr5ad Mehrnoosh Hasanzade]''', ''Data Analyst'' ; Ask me about: ;* Anything data *'''[/user/Fabi.L/ Fabiola Lopez]''', ''Content Writer'' ; Ask me about: ;* Writing, editing, reviewing, and updating support articles *'''[/user/662734/ Madalina Ana]''', ''Product Manager'' (email: mana@mozilla.com / [/messages/new?to=madasan send a PM])<br />Ask me about: ;* Anything related to the SUMO platform *'''[/user/1036460/ Joni Savage]''', ''Content Manager'' (Matrix: @jsavage:mozilla.org / email: jsavage@mozilla.com)<br />Ask me about: ;* Anything related to content (writing or changing articles, search, redirects, and appearance) ;* Getting permissions as an article reviewer *'''[/user/anlazar/ Angela Lazar]''', ''Technical Writer'' (Matrix: @anlazar:mozilla.org / email: anlazar@mozilla.com)<br />Ask me about: ;* Anything related to KB articles ;* Reviewing a revision or answer questions about proposed or existing article content *'''[/user/ballison Brady Allison]''', ''Partner Hero Consultant'' (email: ballison@mozilla.com)<br />Ask me about: ;* Firefox Enterprise ;* Subscription-based services *'''[/user/evhenry Evelyn Henry]''', ''Partner Hero Consultant'' (email: evhenry@mozilla.com)<br />Ask me about: ;* Firefox Enterprise ;* Subscription-based services *'''[/user/blindley Bryce Lindley]''', ''Partner Hero Consultant'' (email: blindley@mozilla.com)<br />Ask me about: ;* Firefox Enterprise ;* Subscription-based services --> <!-- ==Staff/Admin Alumni== *'''[/user/795330/ Patrick McClard]''', ''Global Support Manager'' (Matrix: @pmcclard:mozilla.org / email: pmcclard@mozilla.com)<br />Ask me about: ;* Anything SUMO related. If I don’t know the answer, I can point you in the direction of the person that does. *'''[/user/gguizzardi Giulia Guizzardi]''', ''SUMO Community Manager'' (email: gguizzardi@mozilla.com)<br />Ask me about: ;* anything about SUMO Community ;* Anything related to L10n in SUMO ;* [https://respond.mozilla.community/ Respond tool] ;* [https://wiki.mozilla.org/Support/SUMO_day SUMO Sprint/SUMO Day] *'''[/user/1115905/ Michał Dziewoński]''', ''L10n Community Manager'' (IRC: vesper / email: vesper@mozilla.com / [/messages/new?to=vesper send a PM])<br />Ask me about: ;* Anything related to community management, its guidelines and their enforcement ;* Anything related to localizing SUMO into your language ;* Anything else related to L10n *'''[/user/997124 Rachel McGuigan]''', ''SUMO Forum Community Manager'' (IRC: guigs / [/messages/new?to=rmcguigan send a PM])<br />Ask me about: ;* Forum support or anything support ;* Firefox troubleshooting ;* Social Support Program ;* Opening a new AAQ for your community *'''[/user/rtanglao Roland Tanglao]''', ''SUMO Analyst'', I technically review SUMO KB articles and analyze user feedback for all Firefox products; mainly Firefox Desktop and Firefox for Android; I used to be primarily focused on mobile hence my old job was:''Firefox for Android and iOS Support Lead'' (Matrix: @rolandtanglao:mozilla.org / email: rtanglao@mozilla.com)<br />Ask me about: ;* Anything user support related for all Firefox products including Firefox Desktop, Firefox for Android, etc. *'''[/user/210/ David Tenser]''', ''Director of User Success'' **(IRC: DJST / email: djst@mozilla.com) *'''[/user/4081/ Kadir Topal]''', 'Kitsune Project Manager'' **(IRC: Topal / email: atopal@mozilla.com) *'''[/user/1170046/ Mark Schmidt]''', ''Firefox Desktop Support Lead'' **(IRC: marksc / email: marksc@mozilla.com) *'''[/user/Laucon/ Lauren Conrad]''', ''Knowledge Base & Content Intern'' **(IRC: Laucon / email: lconrad@mozilla.com) ==SUMO Developers== SUMO Developers are working with Mozilla community support on the technical aspects of the SUMO platform (also known as Kitsune). We power the site you are reading this on. *'''[/user/748839/ Mike]''' **(IRC: mythmon) *'''[/user/521620/ Will]''' **(IRC: willkg) *'''[/user/709823/ Rehan]''' **(IRC: rdalal) *'''[/user/Osmose1000/ Michael]''' **(IRC: Osmose) ==User Advocacy== The User Advocacy team is the conduit for the voice, desires, and needs of the user, ensuring that they are heard at all levels of the organization. We distill data through both Qualitative and Quantitative studies, then turn these insights into actions. *'''[/user/566265/ Matt Grimes]''', ''Manager of User Advocacy'' **(IRC: Matt_G) *'''[/user/633449 Tyler Downer]''', ''User Advocacy Project Manager'' **(IRC: Tyler / email: tdowner@mozilla.com) *'''[https://mozillians.org/u/glind/ Gregg Lind]''', ''Firefox Desktop User Advocate'' **(IRC: gregglind) *'''[https://mozillians.org/u/ilana/ Ilana Segall]''', ''Firefox OS User Advocate'' **(IRC: ilana) *'''Rob Rayborn''', ''Firefox for Android and iOS User Advocate'' **(IRC: rrayborn) ---> =SUMO Community= SUMO Community members are the global army of contributors behind SUMO's international presence and success. We rock the helpful web! ==Knowledge Base contributors== * [/groups/knowledge-base-editors English Knowledge Base editors] * [/groups/knowledge-base-reviewers English Knowledge Base article reviewers] * [https://support.mozilla.org/en-US/community/top-contributors/kb Editors and reviewers who have contributed to the English Knowledge Base in the last 90 days] ==Forum contributors== * [/groups/forum-moderators Support Forum moderators] * [https://support.mozilla.org/community/top-contributors/questions/ Contributors to the Support Forum in the last 90 days] ==Localization contributors== SUMO Localizers are members of the community who make SUMO available in many languages used around the world. We bring meaning to everyone! * [/kb/locales A list of all languages and meet the translators for your language] * [https://support.mozilla.org/en-US/community/top-contributors/l10n/ Top contributors for all the locales here] (use the ''Select by Locale'' dropdown to filter by locale) <!-- If you don't see your language here and would like to start a translation, please [/users/kelimutu contact Kiki], she will help you get started. -->