Forum response - Firefox for Android crash report

Firefox for Android Firefox for Android 最終更新日時:
この記事はまだ翻訳されていません。すでに SUMO のローカライズ方法を知っている場合は、この記事を翻訳してください。SUMO の記事を翻訳する方法を学びたい場合は、記事翻訳の手引きをご覧ください

Hi

I am sorry to hear that Firefox for Android is crashing. I hope that we can help resolve this for you. Before following the steps below, make sure that you have updated both your Android device and Firefox for Android to the latest versions available.

As a first step, close down many of the tabs that you have open to as few as possible. Does this help reduce the incidence of a crash?

If this does not resolve the issue, open the Android Settings app, select Apps then find Firefox in the list. In the section titled Storage and Cache, select the option to clear the cache (do not clear data!). Does this help?

Following that, our developers will need to look into this in more detail with some logs from inside your copy of Firefox for Android. Type about:crashes in the address bar which will display information about recent crashes. If you select the most recent Socorro link, a crash report will open in a new tab. If you could copy and paste the address of the page that opens into a reply to this thread, we will be able to look into this further for you.

I hope that this helps.

以下の人々がこの記事の執筆を手伝ってくれました:

Illustration of hands

ボランティア

あなたの専門知識を成長させ、他の人と共有してください。質問に答えたり、ナレッジベースを改善したりしてください。

詳しく学ぶ