Forum Response - Collect Certificate Troubleshooting Information

We understand that there is an error page for a website you are trying to access that's titled "Your connection is not secure". The articles [[What does "Your connection is not secure" mean?]] and [[Troubleshoot the "Secure Connection Failed" error message]] include steps you can follow. However it seems a little more troubleshooting is needed to help resolve this thread. Follow the steps below to collect the Certificate Error troubleshooting information. Note: Please be aware that the certificate keychain may or may not be unique. If this is a self-signed certificate please take note to remove the information below "--BEGIN CERTIFICATE" #From the error page pictured below look for the error message.<br>[[Image:Your connection is not Secure|width=500]] #Click on the "Advanced" button and it will show the error link.<br>[[Image:Your Connection is not Secure Advanced|width=500]] #Click on the error link and you will be taken to a page that you can copy the error text to the clipboard. The image below has blocked out the certificate for this example.<br>[[Image:Certificate error chain|width=500]] Other resources to compare errors: [https://badssl.com/] <!--Note to add the next steps for troubleshooting if they need to speak to the security team about the cert list in the privacy lists if this is not helpfuL [https://blog.mozilla.org/security/2016/01/06/man-in-the-middle-interfering-with-increased-security/] Phasing out of SHA-1 or victims of man in the middle attacks-->

We understand that there is an error page for a website you are trying to access that's titled "Your connection is not secure". The articles What do the security warning codes mean? and Secure connection failed and Firefox did not connect include steps you can follow.

However it seems a little more troubleshooting is needed to help resolve this thread. Follow the steps below to collect the Certificate Error troubleshooting information.

Note: Please be aware that the certificate keychain may or may not be unique. If this is a self-signed certificate please take note to remove the information below "--BEGIN CERTIFICATE"

1. From the error page pictured below look for the error message.
   
2. Click on the "Advanced" button and it will show the error link.
   
3. Click on the error link and you will be taken to a page that you can copy the error text to the clipboard. The image below has blocked out the certificate for this example.
   

Other resources to compare errors: https://badssl.com/