Fix video and audio playback problems on Firefox for Windows
Some versions of Windows are missing Windows Media Player and other media-related technologies needed to decode and play videos and music properly. Microsoft offers a Windows Media Feature Pack (for versions designated as Windows N and KN editions) and a Platform Update Supplement (for Windows Vista and Server 2008) that you can download to add this functionality.
Here are some problems that people have reported when the Windows Media Feature Pack is missing:
- "Why is YouTube video blurry, low resolution, or black?"
- "Why do I get Flash instead of HTML video?"
- "Why doesn't Vimeo work?"
- "Why do I get a Netflix error that Microsoft Silverlight is required?"
To resolve this, please download and install the Media Feature Pack or Platform Update Supplement that's appropriate for your version of Windows.
- Media Feature Pack for N versions of Windows 10
- Windows 10 Version 1607 (Anniversary Update): N and KN editions (Microsoft Support article KB3133719)
Windows Server 2008: