Φόρουμ υποστήριξης - Firefox

Hardware: iMac 5K, 27-inch, 2017 macOS: Ventura 13.2 Firefox: 109.0.dmg File Type: Disk Image

For an unknown reason my Firefox browser locked up in the middle of a session. A full system re-start failed to fix the problem – all other software Apple Safari, Adobe Lightroom & Photoshop and Microsoft Office etc. continue to work as normal. Both Bitdefender and Malwarebytes full system scans have failed to identify any security issues.

To remove any possibility there was a macOS issue I successfully recovered the operating system from the mac in Recovery mode.

As the Firefox app would still not respond to the normal app opening process I removed the failed app from the mac “Applications” folder using the AppCleaner app and downloaded a new Firefox app file from the Mozilla Firefox site. I then dragged the downloaded file to the mac “Applications” folder and while holding the control key Ejected “Firefox” from the menu - the “Firefox” named disk icon on the mac screen and showing in the Finder “Locations” disappeared. Following this I successfully dragged Firefox from the “Applications” folder to the dock.

When the Firefox icon in the dock or in the Applications folder are selected the error message appears: The application “Firefox.app” can’t be opened. Repeated deletion of the Firefox app from the mac, restarting the mac, re-downloading the Mozilla Firefox app etc. etc. has resulted in the same failure. In the interim I am using Safari for the web but want to resume using Firefox asap due to Safari’s limitations.

Am I missing something in the Firefox installation procedure or there is an unrecognised security bug in the system? This is the first time I have had any issue arise with a Firefox installation process on either Windows or Apple systems.

Grateful for any advice.

When I open facebook (starting 20 Jan 2023) fb will only open the first two posts then stop loading. I cannot access any other tab within, market place, reels, stories, etc. Other sites do this as well Amazon, e-bay. I have run anti-virus, and system checks but found no issues. Solutions?...

Hi, I've been trying to open WhatsApp Web on Firefox and it's just not working. Seems like a Firefox issue as the website works well on other browsers. Let me know if y'all have any fix to this. Will be waiting for your responses!

Link: https://web.whatsapp.com/

As i am using your broswer since 2018 but this time when i try to open my site https://inshotapps.com/ or any other link it sometimes open sometimes it update your certificate sometime its showing not secure i clear cache and security on firefox browser but still the error is the same can you help me? How can I solve this problem I thank you for this kind help. If you help me to resolve then Okay otherwise i will go for another

Cannot change home page to a url. ALL attempts result in Firefox ridiculoucly tyring to save a file called, "UpdateBrowser.rar"

After refresh to default, and home page is default Firefox. Home page opens to the defuult. Home page icon links to default. HOWEVER, it's iike the browser remembers the url that was attempted to be the home page, and the same ridiculous "UpdateBRowser.rar" keeps happening when that url is entered to go to! WTF is going on?

Hi,

 So Firefox automatically downloaded an update a few days ago and it did not warn me it would do this. It didn't say anything about fixing anything. Suddenly all my data is gone; all bookmarks, history, accounts, ect. 

I restarted my pc ,and everything came back that day (2 dys ago) However, I JUST closed the browser and reopened it, and everything is gone again! I don't know what is going on, but it's been very frustrating. 

Steps I have already tried per this forum-

I have restarted my PC, I have shut down and started up my PC. 

I have checked for multiple accounts and profiles (looks like there's now 3 brand new ones all created today with no history) I tried to log into a firefox account in case I had one, I didn't, so now I have a new account. I have checked my desktop and searched every file for anything remotely related to a file called "old firefox data". There isn't one. I have opened the folder where profiles are kept on my PC and found one that has files on it that date back to 2019, before the update, although I am not sure what to do with them, on the surface it doesn't look like there is anything with old data on it.

So if anyone has any ideas or knows where I can go with those profile files on my PC next I would appreciate it since the forums all seem to just ask people if they are there and to come back for additional help if they found anything.

Thanks in advance!

After a long time, I've decided to reinstall Firefox on my PC. Upon installing it, I got the error "Your firefox profile cannot be loaded. it may be missing or inaccessible." I cannot start Firefox.

After looking online, I found this article on the support page: https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

I tried opening the profile manager, but can't get to it since Firefox won't start. It also is not accessible through using "firefox.exe -P" in the run dialog box.

So then I followed the directions and found my existing profiles.ini which pointed to my profile file. Wondering if it got corrupted, I changed the file extension to profiles.iniold and moved the whole mozilla folder to my desktop. Firefox continued to give me the same error message.

Finally I uninstalled firefox, deleted the mozilla folder under %appdata%, deleted the Mozilla folder under %programdata%, and deleted any mention of Mozilla in regedit. I finally reinstalled a fresh copy of firefox... and I got the same profile cannot be loaded error.

Is there somewhere that I'm not seeing that needs to be deleted to finally get a fresh install? I don't care about the original profile and am happy to start from scratch, but have no idea what I can still do in order to get to that point. Any suggestions on what I can do to completely remove any remnants of the original install from years ago?

For about a month or so I have been having this problem. Every once in awhile when using Firefox it will pop up to a full sized white screen except for my taskbar and freeze for a couple of seconds. This will happen usually when I am opening a new page/link or moving to a different tab. I have quite a few tabs open but I have always ran Firefox this way and never had problems before.

Sometimes after flashing white several times Firefox will crash. Ending the Firefox task in Task Manager, running a cleaning program and restarting fixes this for a while but it still keeps happening. Any help or advice is appreciated.

As you can see in the attached image of my old Overflow Menu, I had it customized with many buttons/extensions I often accessed throughout each day.

With the advent of FF ver 109, this functional flexibility has been completely lost. Now, there's no way to choose what buttons and to sort them in the Overflow Menu. In my view, an egregious loss of convenience and efficiency.

Please, bring back the full functionality of the previous Overflow Menu!!!

Since I have purchased my new laptop I am no longer always given the option to open new links in new tabs rather then new windows. I have my settings/ preferences selected to open new links in new tabs. This is important to me. It is frustrating. I do hope there is an easy fix. Thank you.

With multiple tabs open, the "X" close button disappears; in Safari, the "X" appears on hovering, not in FF, so I have to open the tab to close it. It's an annoyance

Some background first: To start with, I don't do clouds or file sharing, and almost no social media. I used to do bimonthly backups (to any of three external hard drives) until my wife died four years ago. Never thought about it again until very late December. Decided I'd do it on January 1. Hard drive crashed on December 29, on an older laptop running Windows 10. Paid an obscene amount of money for the (successful) data recovery effort, and have it all on an external hard drive. That older laptop had other (physical) problems as well, so I bought a new one running Windows 11 while the data recovery effort was going on. I've been using Firefox exclusively for 20 years, I imagine, and I've got hundreds of bookmarks. (I tend to do a lot of research.)

Current issue: When I installed Firefox on the new laptop, it wanted to import bookmarks, but of course, they weren't available. Got the recovery drive back. Researched... located the folders that Mozilla says contains the bookmarks. Stopped Firefox. ...AppData\Roaming\Mozilla\Firefox\Profiles Renamed the folders therein. Copied the similarly named folders from the recovery drive to this location. (Names and/or extensions were similar, but not exact.) Fired up Firefox. Deep sigh. It didn't work. Stopped Firefox again. Renamed the file extensions. Fired up Firefox again. Back up and running again, your witness, I'm writing this.

So, it's not a matter of simple file substitution. Is there another way to recover bookmarks from a file?

I'm trying to identify why the GPU RAM is reported as 0 in the report when an expected value should be greater than 0. If the browser is actually treating the GPU as having zero RAM it might be a starting point to investigate why the browser is unresponsive for sometimes up to 30 second when 42 tabs are open and I'm opening a new tab and trying to interact with an existing tab after switching between tabs or windows. Often these are divided between two or three windows grouping tabs as part of a multi monitor workflow while editing Wiki content. The system responsiveness is unaffected and other program do not change in their responsiveness. This occurs while CPU is under load and not under load, but occurs more frequently when under cpu load (low priority compute applications via BOINC for distributed computing). No GPU compute is being used.

Firefox was installed via the Pop!_OS Pop!_Shop. Confusingly the Pop!_Shop lists two Firefox Browsers (one by Mozilla, and one by the Mozilla Corporation) I'm told that these are separate due to their app IDs not matching which prevents the listings from being merged, but it is unclear which is sourced from what repository and how they differ for install as flatpak, deb, etc are not specified in the UI of the Pop!_Shop.

I recently updated to v109. So far, so good. But...

this is on a laptop (being replaced in the next few days) with a rogue keyboard -- some keys barely work, others occasionally go wild. And after a recent session (several days and two reboots after installing 109) in which the keyboard did the latter in the Address Bar, the Status Bar at the bottom has disappeared. And I can't get it back; there's no apparent menu item or setting.

I'd really rather just port this profile to the new machine, but can't if there's no way to reverse this...

Menu item that's buried? Setting? About:config entry?

All New York Times Cooking recipes printed from Firefox 109.0 print with the error noted above (The "end of recipe bar" and "Private Note" heading, which usually print at the end of the recipe, over-print wrapped text at the top of the second page of the recipe obscuring underlying wrapped text.). This error had appeared occasionally in the past, but now is consistently present. I have refreshed my up to date version of Firefox and cleared old print settings. The error shows up on printing to two separate printers and it shows up when printing from a desk top and a lap top computer with synced Firefox, and from a separate lap top with Firefox that is not synced. The error DOES NOT show up on printing with either Chrome or Edge browsers.

NY Times Cooking customer Service has not received inquires about this error and suggested the error lay in a settings issue.

Have others reported this error?

All suggestions will be appreciated.

Thank you, Fred Pintz

I am using a Mac Desktop with MacOS Big Sur Version 11.7.2 /Firefox Version 109.0 and my homepage is being overlaid by the Google Search Window. This happens whenever I scroll right then left the the Google Search Window overlays the top window of my homepage. I notice that if I refresh the page by clicking the refresh button the Google Search window sometimes goes away.