How can 2 open browser pages act as one window ?
I tried to purchase concert tickets on the See Tickets website. I found 2 tickets for the Muse 1 Nov gig at Manchester, completed the online form and entered my card details. Before confirming the booking I decided to search for availability at the 30 Oct gig in Birmingham, in case better tickets were available. I opened another mozilla firefox browser window and searched for Birmingham availability, only 1 ticket was available which was no use to me, so I went back to my original mozilla browser window (Manchester) where I'd previously typed in my name, address and card details, I checked all the details on the page were correct and pressed to confirm the order of 2 tickets. I was shocked that the confirmation confirmed 1 ticket was booked for Birmingham !!! I didn't proceed to try and book 1 ticket for Birmingham and I certainly didn't enter my name, address or card details in that web browser page. Can you explain how this could of happened? Will really appreciate your help. Thanks, Julie
Όλες οι απαντήσεις (5)
If you open another Firefox window then that window will still use the same cookies, so the cookie that stored the information of the first (Manchester) booking got replaced by the second booking.
In such a case it is better to switch on Private Browsing temporarily to get a fresh set of cookies and return to the previous cookies by stopping the PB mode session.
Easiest is to do that in Tools > Options Privacy (Always use private browsing mode).
websites can and will for example track you over different pages and tabs with cookies
I'm just guessing here...
Most transactional applications keep track of your location in the purchasing process, but most such applications present you a cart to view before completing your purchase. To frustrate the automated purchasing tools that afflict ticket sites, its software may well invalidate your existing cart every time you do a new search. The site seems to have a really poor design if it switches the tickets in your cart without warning you, especially after you've started entering payment information after completing an earlier search.
Can you get support from the site?
Thanks for all your answers/help.
Jscher2000, I contacted See Tickets who have refused to help me, they are basically calling me a liar and insisting I must of input my card details in the Birmingham browser page which of course I didn't. I'm guessing the Manchester page timed out in which case when I confirmed payment it should of flashed up a message to say page timed out try again (as has happened when I've tried to book tickets in the past). I'm not quite sure what to do now as I'm £65.00 out of pocket :o( I checked all the details on the Manchester page before I confirmed the payment and they were correct.
hello you could make a screenshot of your browser history panel for the period where this happened to have some sort of evidence on your side & contact a consumer protection agency, since as you've described it this ticket firm's conduct does not conform to european e-commerce regulations