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My wife's Hotmail account shows up, but she cannot open her mail.

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  • Τελευταία απάντηση από cor-el

GlenASchwartz
GlenASchwartz
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The account works with Explorer, but we prefer to use Firefox. This problem just surfaced a few days ago. In Firefox, the Java script is enabled, but popups are blocked. We are using Windows Vista as our operating system. She has had this account for several years, and this is the first time Firefox has not worked for Hotmail. It is strange, everything works normally except each individual letter in the mailbox is frozen (can't open, preview, delete, etc.).

The account works with Explorer, but we prefer to use Firefox. This problem just surfaced a few days ago. In Firefox, the Java script is enabled, but popups are blocked. We are using Windows Vista as our operating system. She has had this account for several years, and this is the first time Firefox has not worked for Hotmail. It is strange, everything works normally except each individual letter in the mailbox is frozen (can't open, preview, delete, etc.).

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cor-el
cor-el
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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).