Avatar for Username

Αναζήτηση στην υποστήριξη

Προσοχή στις απάτες! Δεν θα σας ζητήσουμε ποτέ να καλέσετε ή να στείλετε μήνυμα σε κάποιον αριθμό τηλεφώνου ή να μοιραστείτε προσωπικά δεδομένα. Αναφέρετε τυχόν ύποπτη δραστηριότητα μέσω της επιλογής «Αναφορά κατάχρησης».

Learn More

Firefox is Deleting my Exception Lists

  • 15 απαντήσεις
  • 1 έχει αυτό το πρόβλημα
  • 1 προβολή
  • Τελευταία απάντηση από sfb3270

more options

Firefox is deleting my website exception list whether I have "Delete cookies and site data when Firefox is closed." checked or not. It is the same with the exceptions list for logins.

Steve

Firefox is deleting my website exception list whether I have "Delete cookies and site data when Firefox is closed." checked or not. It is the same with the exceptions list for logins. Steve

Επιλεγμένη λύση

Site settings was the problem. I would have thought the "exception" list would override the other settings - thus the term "exception". But that fixed it on my Mac. Thanks!

Ανάγνωση απάντησης σε πλαίσιο 👍 0

Όλες οι απαντήσεις (15)

more options

You have to make sure you keep the "Site settings".

  • clearing "Site settings" clears exceptions for cookies, images, pop-up windows, and software installation and exceptions for passwords and other website specific data
  • Settings -> Privacy & Security
    Firefox will: "Use custom settings for history":
    [X] "Clear history when Firefox closes" -> Settings
more options

I tried that combination of options but the exception list is still being deleted.

more options

Does it still happen in a new profile without signing into sync? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile.

more options

Greetings - tried the refresh and still having the same issue. Everything else is working great. I am loving this browser, so I'm not sure I want to mess with the developer version.

more options

Try disabling any third-party antivirus or security software. See if it still happens if you reboot in Windows Safe Mode with networking enabled.

more options

I tried disabling VPN and antivirus on my Mac and Windows laptops with the same results, the exception list still gets deleted. The browser is running great otherwise and I am enjoying the features - particularly with the Mountain HD wallpaper theme. With a few exceptions I use Firefox exclusively especially on my Windows machine (I hate Bing!). At this point I'll just wait for the next release and see what happens. Thanks for your help.

more options

Exception for logins are stored in logins.json and all other exceptions are in permissions.sqlite, so if you lose both then it is more likely that you use built-in means to clear the "Site settings". For issues with permissions.sqlite, you can try to delete this file with Firefox closed.

You didn't post a screenshot that shows the settings for "Clear history when Firefox closes".

more options

Επιλεγμένη λύση

Site settings was the problem. I would have thought the "exception" list would override the other settings - thus the term "exception". But that fixed it on my Mac. Thanks!

more options

Didn't you understand my first reply that you marked unhelpful where I explained the "Site settings" ?

more options

Why have an "exception" list when it can be deleted by another option?

more options

Exceptions reveal what sites you visit, so clearing history needs to be able to clear all exceptions.

more options

So you're saying there is no point to having an exception list.

more options

Now that's some great logic! Accept that your exception list isn't an exception.

more options

If you aren't able to clear the exceptions as part of the site settings, you won't be able to recover from issues caused by blocking content like cookies. "Site settings" include permissions as stored in permissions.sqlite (logins are an exception) and other site specific data stored in content-prefs.sqlite and other data like HSTS and indexedDB in their own files/folders, clearing the "Site settings" makes it possible to start with a clean slate.

more options

Are you bored? Can you not move on? Any other support team would have been happy the problem was resolved and gone on to the next issue. Your persistence on an otherwise closed matter is making me reconsider my continued use of your product.