Links on some websites will not work in Firefox
I would like to know why Firefox will not open links on certain websites. I am able to browse to these sites just fine. However, while navigating through said sites, sometimes links will not open. They do open in MS Edge and Google Chrome. One example is on the Kreg Tool website - https://www.kregtool.com/shop/workspace/bench-system-components/universal-bench-base-with-standard-height-legs/BENCH-BASE-STANDARD.html - I am not able to select the bench size from the drop down list. Firefox goes into a loop then I have to refresh to get out of the loop. Hopefully someone can explain this or provide a workaround.
Thanks much.
Dwane
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While I can't tell you the exact cause of the problem, I can say (and redeem Firefox somewhat in the process) that selecting a size fails in more browsers than it works. Not every browser I have quick access to is completely up-to-date, but I see the same issue in Firefox, Waterfox, Vivaldi, and Opera. From the Developer Console, it could be a JavaScript bug. Hopefully someone else can be more precise.
(Getting on my soapbox for just a moment, in situations like this I remind myself that the more complicated a page design, the more likely it is to fail in unexpected ways.)
No problem here with selecting the size.
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin), always make sure such extensions do not block content.
- make sure your extensions and filters are updated to the latest version
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
You can try these steps in case of issues with webpages:
You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.
- hold down the Shift key and left-click the Reload button
- press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- press "Command + Shift + R" (Mac)
Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.
"Remove the Cookies" for websites that cause problems:
- Settings -> Privacy & Security
Cookies and Site Data: "Manage Data"
"Clear the Cache":
- Settings -> Privacy & Security
Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear
- https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
- https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.
- switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
- do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
- https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
You can check for issues with Enhanced Tracking Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.
- click the shield icon for more detail and possibly disable the protection
You can check the Web Console for relevant-looking messages like blocked content.
It fails for me with Tracking Protection set to Strict or Custom with "Tracking Content" ticked. You can disable Tracking Protection for the site (or reduce it to Standard) and report the site breakage from the panel.