Viewing google Gmail causes crash during page load
When viewing gmail with my personal account, Firefox is crashing after it loads the conversations in the sidebar.
I have tried resetting, using a private window, and running in Safe Mode
Here is the crash report Id: bp-b36c8ee9-37cb-4dec-9380-2f6320210228
I can repeat this at will. I will try disabling the conversations bar using another browser and then update to see if that helps (it's not crashing when I view my work gmail).
Thanks for your help ;-)
Επιλεγμένη λύση
bp-6e527d68-8ae2-4cd9-b6ac-d383e0210228 bp-561c789c-3ad0-475d-aafc-d82830210228 bp-b36c8ee9-37cb-4dec-9380-2f6320210228
Signature: dlopen
Crash Reason EXC_BAD_ACCESS / KERN_CODESIGN_ERROR
This is for Sumo's Related Bugs 1582497 NEW --- EXC_BREAKPOINT crashes in dlopen in CTFontCreateWithFontDescriptor on macOS 10.14 on startup 566614 RESOLVED WORKSFORME Crash [@dlopen ] on Thunderbird startup 530017 RESOLVED INCOMPLETE Crashes [@dlopen ] on all branches, usually at startup, possibly caused by the WebEx plug-in
Ανάγνωση απάντησης σε πλαίσιο 👍 1Όλες οι απαντήσεις (5)
signing out of Hangouts does not help. report id: bp-561c789c-3ad0-475d-aafc-d82830210228
sorry, wrong ID for the load-without-hangouts: should be report id bp-6e527d68-8ae2-4cd9-b6ac-d383e0210228
Επιλεγμένη λύση
bp-6e527d68-8ae2-4cd9-b6ac-d383e0210228 bp-561c789c-3ad0-475d-aafc-d82830210228 bp-b36c8ee9-37cb-4dec-9380-2f6320210228
Signature: dlopen
Crash Reason EXC_BAD_ACCESS / KERN_CODESIGN_ERROR
This is for Sumo's Related Bugs 1582497 NEW --- EXC_BREAKPOINT crashes in dlopen in CTFontCreateWithFontDescriptor on macOS 10.14 on startup 566614 RESOLVED WORKSFORME Crash [@dlopen ] on Thunderbird startup 530017 RESOLVED INCOMPLETE Crashes [@dlopen ] on all branches, usually at startup, possibly caused by the WebEx plug-in
Use these links to create a new profile. Use this new profile as is. Is the problem still there?
https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
Type about:profiles<enter> in the address bar.
Hi Fred, thank you for looking at this :-)
Still crashing with a new empty profile. id: bp-c500e9f2-cad4-492d-b09f-cc9080210302
I did the following:
1. open Profile Manager (about:profiles) 2. created a new profile, TEST 3. Launched a new browser with that profile (from Profile Manager) 4. Visited mail.google.com and logged in 5. Let the page load, browser crashes 6. Submit the bug report and restart Firefox 7. Page reloaded, and crashed again.