Firefox 60.1.01 Fails. Unresponsive, Bookmarks disappeared. Home tabs fail to load. Unable to bookmark new tabs.
Started Firefox normally this AM. Closed it. On reopen, all bookmarks disappeared except for empty folders on taskbar. Home tabs (6) do not load. disabling all addons does not change anything on reload, but "Restart with all addons disabled" does allow Home pages to load. "Refresh Firefox" does not change anything after reopening. Basically, FF is not working, and I will have to switch browsers.
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Hi, sorry to hear that. Please try this : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :
- https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
- https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
Reinstall with Current Release Firefox 61.0.1 with a Full Version Installer
Please let us know if this solved your issue or if need further assistance.