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When I try to login, it says unknown account and ask me to create a new account. [URGENT]

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user1375929
user1375929
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I just created a new sync account on my desktop, but when I logged on my laptop, the prompt asks me to create a new account. I am sure that my user name and password are right. Both devices have Firefox 51.0.1 Laptop is Windows 10 and desktop is Windows 7.

I had this problem since last year, but only recently did I urgently need to since my bookmarks and passwords.

Thanks

I just created a new sync account on my desktop, but when I logged on my laptop, the prompt asks me to create a new account. I am sure that my user name and password are right. Both devices have Firefox 51.0.1 Laptop is Windows 10 and desktop is Windows 7. I had this problem since last year, but only recently did I urgently need to since my bookmarks and passwords. Thanks

Όλες οι απαντήσεις (4)

user1375929
user1375929 Ιδιοκτήτης ερώτησης
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Snap shot of the problem

FredMcD
FredMcD
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I called for more help.

Never post any personal information because an adware robot could find it, and start sending you all kinds of spam. This includes e-mail, phone, and home information.

cor-el
cor-el
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Can you login to the account here?

user1375929
user1375929 Ιδιοκτήτης ερώτησης
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@cor-el, yes I can login to the above links on my desktop, but the same problem appears when I try to login from my desktop