Firefox crashes
Please help; I have reloaded Firefox and tried several other attempts to solve. I can send a gmail email no problem but when I try to add a .docx file Firefox crashes. I can send the file on MS Explorer no problem and can open any .docx file to edit no problem I have tried up loading Firefox version 39.?? from Cnet and tried several variations of trouble shooting and safe modes but no results. I could go to MS Explorer or Opera or ?? but the others are not Firefox. Need I say more?
Όλες οι απαντήσεις (5)
https://support.mozilla.org/en-US/kb/update-firefox-latest-version 39
Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
Thank you Fred but there are over a dozen entries without the BP notation and each one of them takes 2 to 5 minutes to load and they are all identical problem. I will keep loading them when I can
Crash Reports bp-fff7926d-fdd8-4d49-8cb9-e74802150724 2015-07-23 6:45 PM bp-c1b2998f-cf98-432c-90b7-c075f2150724 2015-07-23 6:44 PM bp-4e436683-e26e-41ff-beb2-a1da42150724 2015-07-23 6:44 PM bp-b969f432-88cd-4f2b-8820-983492150724 2015-07-23 6:44 PM bp-f701cefe-c796-425a-a8bb-d39762150724 2015-07-23 6:44 PM bp-73bf5497-5302-4d18-be10-4f2e82150724 2015-07-23 6:34 PM bp-8b2022db-24d2-4a57-ba5b-070882150724 2015-07-23 6:34 PM bp-72d8a3ba-ed9d-4cdb-9436-72e392150724 2015-07-23 6:34 PM bp-e29ce333-c7de-43d0-88d9-5c1632150724 2015-07-23 6:29 PM bp-b5449412-7c30-4865-a246-d04392150724 2015-07-23 6:28 PM bp-269bdd5c-24b7-4b0a-bdaa-bef3f2150724 2015-07-23 6:26 PM bp-7cb84976-8674-47f4-b6f7-3d4ab2150724 2015-07-23 5:26 PM bp-598330c1-45e3-4ba8-b79d-0d1542150724 2015-07-23 5:14 PM bp-6da71f65-8b8f-483c-a18b-7caa42150723 2015-07-23 4:35 PM bp-e33c8128-7fc7-4f93-987d-893e02150723 2015-07-22 10:04 PM bp-d5435a3a-e9a3-493f-b90e-f237c2150722
WcnApi.dll = Windows Connect Now = Microsoft Corporation
fundisc.dll = Function Discovery Dll = Microsoft Corporation
NetworkItemFactory.dll = Microsoft
duser.dll = Windows DirectUser Engine = Microsoft
ExplorerFrame.dll = Microsoft Corporation
tiptsf.dll = Microsoft Tablet PC Component
mswsock.dll = Microsoft
SHCore.dll = Windows 8
winmm.dll = Windows Multimedia
shell32.dll = Windows Shell API functions
combase.dll = Microsoft
rpcrt4.dll = Windows; Remote Procedure Call Runtime
msvcrt.dll = Microsoft C Runtime Library +++++++++++++++++++++++++++++++++++ Total Virtual Memory 4294836224
Available Virtual Memory 3398639616
System Memory Use Percentage 52
Available Page File 2638692352
Available Physical Memory 2008748032
If this helps, great. Otherwise you may have to re-install Windows.
- Save Everything On Another Device First ! !
Perform a System File Check to fix corrupted system files Win 7, 8, Vista: https://support.microsoft.com/en-us/kb/929833
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration