Cannot get my screen to accept a new url so I can get into my email
After using your website to get into "webmail.verizon.com" successfully for a year or so, I cannot now get the web page to accept any url. It seems frozen in a Yahoo mail sign-in page. I cannot not use this to get into my email page. I need to sign via the Verizon.com site.
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You are going thru Mozilla.org to reach http://webmail.verizon.com/ ? ! ? !
Don't you mean; you are using Firefox (the browser)?
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache and
- Remove Cookies
Warning ! ! This will log you out of sites you're logged in to.
Type about:preferences<Enter> in the address bar.
- Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
- Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.
If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;
Type about:preferences#advanced<Enter> in the address bar.
Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites. Are there any problems?
Then restart.