Support Forum

I've done about everything I've can for this browser. I've uninstalled and reinstalled the latest version of Firefox and all of its updates. I've experimented with turning plug-ins off and on to see if any were compromising my system. I've removed some plug-ins, entirely, and reinstalled others to make sure they weren't corrupted. I've ran multiple malware and anti-virus programs to clean-up my computer, which resulted in zero virus and a cleaning-up of old malware. But, when I got to sites like Wonkette.com or MLive.com, just as examples, it takes literal minutes for them to load totally crippling my system for minutes at a time. This is some times accompanied by multiple script errors that only add to the crippling wait times. I've turned by Windows Firewall on and off to see if that was slowing the browser down, but to no avail.

It seems that this has to do with how Firefox renders graphic-intensive pages. It seems like a Java or JavaScript problem, though, I've not been able to figure out which one. I have QuickJava, but only turning off JavaScript seems to help, and that's not really a solution, as you often need JS to do things like collapse and expand threads in certain forums and to load video players and certain pictures and graphics. It's way too time consuming.

Is there anything in my browser options that may help with this? Something I've checked that should be unchecked or vice versa? Is my older version of Windows a problem? It's not as if I don't have enough memory to run Firefox, but every time I do a Firefox Health Report, I always get the message that my "browser seems to be running slower than usual." ALWAYS. I've posted troubleshooting information below. Let me know if you guys think it's any of the specific plug-ins/add-ons I'm running (I rarely have any of them on besides Java and then Status Bar 4evar).

What is it with Java and JavaScript that Firefox can't seem to reconcile with?

each time I pressed on a video link it either opens in the grey Firefox player or asks me which player to choose. I used to choose any player I wanted and choose once. Today by mistake I choose always for the video player. Now I can't change it or choose any other player or even play in the Firefox player. I don't seem to find any option to reset this anywhere, even in the app manager in the settings. I'm using Samsung galaxy note 2 with jellybean 4.1.2 please help me.

Hi, I am using Firefox Mobile on my Samsung Galaxy S4 i9505 with Samsung Android 4.3. I keep getting a notice that Firefox has stopped or stopped red. I forget which. There is a choice whether to report or not. After this Firefox is closed. It's very annoying How to solve this?

I have a primary use computer and a 2nd machine mainly for backup. How can I access my bookmarks, and Yahoo portfolios, created on the primary machine, on the backup computer?

These are both Windows computers running XP.

Firefox version 27.0.1 on Windows 7 Home Premium.

While working in one tab, firefox keeps moving inactive tabs to the forefront. Also, even as I type this, it will inactivate the current tab and I am forced to reselect the tab (and typing field) to continue what I was doing. Any ideas?

My Home Page startup session is saved in the options preferences. But it isn't returning to my personalized default. It adds tabs from last session. I thought they were supposed to disappear. They have done that for years, but not now. Have you changed it? Should I be closing each unwanted tab before ending a session?

Groups are an interesting alternative to Opera12 tab stacking (managing a sort of opera group from the tab toolbar by dragging/stacking). It might be useful to combine the two, retaining the group window, but also allowing grouping and movement at the main tab toolbar. I was hoping to find an add on to do this(?) but no luck so far.

Hey,

I have tried to upload attachments using FF 27.0.1 on Windows XP SP3 to facebook, Gmail and various other sites using the 'Browse' button.

Clicking this button has no effect, other than changing the cursor to an hourglass.

I have tried resetting Firefox, altering the value of "network.http.spdy.enabled" in About:config from True to False and also for network.http.spdy.enabled v3 and v3.1. None of these has had any effect.

Has anyone come across a similar problem?

Cheers

Randomly,when I click this icon " >> " in order to see more bookmarks,nothing appears.If I refresh the page it works just fine,but after five minutes,or so, it might happen again.

It's syncing my bookmarks and my history just fine, but not my tabs. Is there some kind of delay before tab syncing takes effect? If not, why don't my tabs sync along with everything else? I have tried using the "Sync Now" menu item, but it has no effect. What is the purpose of "Sync Now," since Firefox Sync is supposed to work "automatically"?

In my company, people want to edit images inside email composing window. Outlook can do that. So, I'm wondering is there any addon or some way to do this. I really hope to deploy thunderbird as default mail client. But this feature keeps doing that. I'm foss supporter, please mozilla, provide those things. Make thunderbird enterprise ready..

I have tried to download upgrades, and subsequently, full versions for the past 3 months. Regardless of source, browser, 'yahoo' or your own site. Always the message. Firefox could not be downloaded.

When attempting to download the Chicago Tribune for offline reading using the olive mobile viewer for tablets, I get the message "An error occurred while downloading pleas try again.

There are two different bookmarks icons available for the Navigation Toolbar:

   – a drop-down list version (distinguishable by its down-arrow)
   – a panel version that opens the Bookmarks panel on the left side of the screen

The panel version works just fine for me if I drag it onto my Navigation Toolbar from the Customize Toolbar menu, but I prefer the drop-down list version. When I put the drop-down list version onto my Navigation Toolbar, it seems to work at first. However, when I click "Done" on the Customize Toolbar menu, the Bookmarks icon (drop-down list version) disappears!

Removing and adding it does not solve the problem. Choosing "Restore Default Set" does not solve the problem, even though the drop-down list version is part of the default set.

Side notes: 1) The Reload and Stop icons also disappear, but I expect that, since they effectively merge into the location bar. 2) Other odd behavior: If I put the panel version icon immediately to the left or right of the Reload, then the Reload icon remains in the Navigation Toolbar (to the right of the location bar). The Stop icon does not exhibit this behavior; it always disappears. After playing around for a bit, I ended up in a situation where the Reload icon would never disappear, no matter which icon was next to it. I was only able to stop this behavior by choosing "Restore Default Set".

Hi, when hardware acceleration is enabled youtube and other online video sites play icon in the tab is corrupted. I read that changing default windows font for notifications could fix that, but it changes the default font with not so pleasant one. Is there any other way to fix that (except from switching off hardware acceleration of course :) )? Video drivers are updated to the latest one.

I am running Ubuntu 12.04 LTS which is fully up to date.

I believe that Thunderbird 24.3.0 was part of a recent update - I have a large amount of email data having used Thunderbird for some time - I have archived and compacted when necessary. Previous updates have not caused any problems but I am struggling to persuade this version to pick up my earlier data. I have started using profilemanager and have reloaded a backup '.thunderbird' directory. I have also removed and re-installed 24.3.0 from the software centre but have not been successful yet. Any suggestions would be appreciated.

Thanks Ian

The troubleshooting information follows:

 Application Basics

   Name: Thunderbird
   Version: 24.3.0
   User Agent: Mozilla/5.0 (X11; Linux i686; rv:24.0) Gecko/20100101 Thunderbird/24.3.0
   Profile Directory: Open Directory

             (Local drive)
   Application Build ID: 20140210221656
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Crash Reports: about:crashes
   Memory Use: about:memory

 Mail and News Accounts

 Extensions
   British English Dictionary, 1.19.1, true, en-GB@dictionaries.addons.mozilla.org
   CompactHeader, 2.0.8, true, {58D4392A-842E-11DE-B51A-C7B855D89593}
   EDS Contact Integration, 0.6, true, edsintegration@mozilla.com
   ImportExportTools, 2.8.0.4, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}
   Lightning, 2.6.4, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   Messaging Menu and Unity Launcher integration, 1.3.1, true, messagingmenu@mozilla.com
   Provider for Google Calendar, 0.25, true, {a62ef8ec-5fdc-40c2-873c-223b8a6925cc}

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 1048576
     browser.cache.disk.smart_size_cached_value: 634880
     browser.cache.disk.smart_size.first_run: false
     extensions.lastAppVersion: 24.3.0
     mailnews.database.global.datastore.id: 1063c73e-7979-43ab-8b98-febdc294d3b
     mail.openMessageBehavior.version: 1
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1394124343
     places.history.expiration.transient_current_max_pages: 3356
     plugin.importedState: true

 Graphics

     Adapter Description: NVIDIA Corporation -- GeForce 6800 GT/AGP/SSE2/3DNOW!
     Vendor ID: NVIDIA Corporation
     Device ID: GeForce 6800 GT/AGP/SSE2/3DNOW!
     Driver Version: 2.1.2 NVIDIA 304.116
     WebGL Renderer: false
     GPU Accelerated Windows: 0

     AzureCanvasBackend: cairo
     AzureFallbackCanvasBackend: none
     AzureContentBackend: none

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.2
     4.10.2

     NSS
     3.15.4 Basic ECC
     3.15.4 Basic ECC

     NSS Util
     3.15.4
     3.15.4

     NSS SSL
     3.15.4 Basic ECC
     3.15.4 Basic ECC

     NSS S/MIME
     3.15.4 Basic ECC
     3.15.4 Basic ECC