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Firefox 3.6 and above includes a page with information such as which Firefox version you are using, any extensions you have installed, and settings that you have changed. Whenever someone is helping you with a Firefox issue, this ''Troubleshooting Information'' page will allow you to provide most of the necessary information to get your issue solved quickly.

{for fx35}Starting in Firefox 3.6, {/for}Firefox includes a page with information such as which Firefox version you are using, any extensions you have installed, and settings that you have changed. Whenever someone is helping you with a Firefox issue, this ''Troubleshooting Information'' page will allow you to provide most of the necessary information to get your issue solved quickly. This article describes how to access and use the Troubleshooting Information page. __TOC__ = Accessing the Troubleshooting Information page = {for linux}At the top of the Firefox window, click on the {menu Help} menu and select {menu Troubleshooting Information...}. {/for} {for mac}On the menu bar, click on the {menu Help} menu and select {menu Troubleshooting Information...}. {/for} {for win, fx35}At the top of the Firefox window, click on the {menu Help} menu and select {menu Troubleshooting Information...}.<br> [[Image:c1a26fa3cfe4fd0515d111404234bed1-1258678142-107-1.png]] {/for} {for win, fx4}At the top of the Firefox window, click on the {button Firefox} button, go over to the {menu Help} sub-menu<br> (On''' Windows XP''', click on the {menu Help} menu at the top of the Firefox window) and select {menu Troubleshooting Information...}.<br> <br> [[Image:Fx4Help-Troubleshoot]]{/for} <br> <br> You will be taken to a page with the address ''about:support''.<br> {for win, fx35} [[Image:c1a26fa3cfe4fd0515d111404234bed1-1258854134-104-1.png]] {/for} {for win,fx4} [[Image:Fx4TroubleshootInfo]] {/for} = Copy all to clipboard = Clicking on the {button Copy all to clipboard} button will copy all the information on the page to the {for win}Windows clipboard{/for}{for mac}Mac clipboard{/for}{for linux}clipboard{/for}. After copying, you can paste the information into another window for someone to see by clicking the {menu Edit} menu in the program you are using and then selecting {menu Paste} (or by holding down the {key {for win,linux}Ctrl{/for}{for mac}command{/for}} key and pressing{key V}). = Application Basics = * '''Name''': Tells you the name of the product you are using. In most cases, it should say "Firefox". * '''Version''': Tells you which version number of Firefox you are using. {for not fx35} * '''User Agent''': In addition to your browser and its version number, the User Agent provides other details about your system, such as the operating system and version.{/for} * '''Profile Directory''': Your profile directory is a folder on your computer where Firefox stores your personal information such as bookmarks, passwords, and user preferences. Clicking on {button {for win,linux}Open Containing Folder{/for}{for mac}Show in Finder{/for}} will take you to your profile folder, where you can manage your files. For more information see [[Profiles]]. * '''Installed Plugins''': [[Using plugins with Firefox|Plugins]] are Firefox add-ons that manage internet content that Firefox is not designed to process. These usually include patented formats for video, audio, online games, presentations, and more. Clicking on ''about:plugins'' will take you to a page that lists all of your installed plugins, their version numbers, and the type of internet content each plugin is registered to handle. For more information see [[Troubleshooting plugins]]. * '''Build Configuration''': Clicking on ''about:buildconfig'' will take you to a page that will help someone understand if you are using a standard version of Firefox or a custom version. = Extensions = [[Using extensions with Firefox|Extensions]] are Firefox add-ons that provide additional functionality to Firefox. They are installed separately, and are usually installed by you. This section lists the name of each extension you have installed, its version, whether it is enabled, and its ID string. It is particularly useful in cases where an extension is the cause of a problem in Firefox. For more information, see [[Troubleshooting extensions and themes]]. = Modified Preferences = In this section, you will see a list of all settings that are that have been changed from their defaults. This information will help someone know how you have adjusted your installation of Firefox. For instructions on how to reset preferences to default, see [[Resetting Preferences]]. {for not fx35} =Graphics= Firefox can use your computer's graphics processor to speed up display of some pages with video and animation, which is called [https://hacks.mozilla.org/2010/09/hardware-acceleration hardware acceleration]. This section provides information about your computer's graphics device and driver and will tell you whether hardware acceleration is enabled or blocked in Firefox. For more information, see [http://blog.mozilla.com/joe/2010/11/10/how-to-tell-if-youre-using-hardware-acceleration/ this blog post]. For help updating your graphics driver, see [[How do I upgrade my graphics drivers?]] {/for}