Firefox Community Forum

Google has not worked on Firefox for me for the last 2-3 days and always gives the same error message: " The connection has timed out. The server at www.google.co.uk is taking too long to respond."

This issue only exists in Firefox, not in Opera or Edge. I have tried clearing the cache, using using Troubleshoot Mode, changing proxy settings to No Proxy, disabling antivirus, restarting the browser, and restarting my PC. None of these have made any difference, not even a slightly different error message. Google does, however, still work on my Firefox for Android.

As far as I can tell so far, Google is the only website affected by this issue, every other website works fine. Gmail and YouTube also still work fine, it's really only Google search.

Any help with this would be greatly appreciated!

I don't know what happened, but all of a sudden, when I open firefox, I get a blank page--it used to ahve at leat 10 or more great articles form all sorts of sources=I tried to reinstall, update and still the same.

Last night Firefox on my laptop performed an automatic Firefox update.. The Firefox that was installed can only display a single tab. This is a major for me, since I normally work with multiple tabs. This problem may impact a large number of Firefox users. The documented recommended fix for this problem did not fix the problem.

Subject: Firefox Sync appears to have erased all bookmarks after setting up a new Windows installation

Hello Mozilla Support,

I believe I have encountered a Firefox Sync issue that resulted in the loss of my entire bookmarks collection.

Here is exactly what happened:

I have been using Firefox Sync for several years without any issues. This was not my first Windows reinstallation. I have restored Firefox through Sync multiple times before. Firefox Sync had always synchronized bookmarks, passwords, history, extensions and open tabs correctly across my Windows PC and Android phone. I had approximately 350 bookmarks, organized into folders. Timeline Yesterday I performed a clean installation of Windows 11. I installed Firefox 152.0.5 (64-bit). I signed into my existing Firefox Account. I did not immediately enable Sync, so nothing was synchronized at that point. Today I enabled Sync and waited for the synchronization to complete. Passwords synchronized successfully. Browsing history synchronized successfully (it took a little longer). Extensions were restored successfully. Bookmarks never appeared.

Immediately after noticing this, I checked Firefox on my Android phone.

At first, one of the bookmark folders still showed that it contained more than 300 items (I saw the item count), but when I opened the folder it was completely empty. After synchronization finished, all bookmarks disappeared from both devices.

Additional information Browsing history is still present. Saved passwords are still present. Extensions are still present. Open tabs synchronization continues to work. Bookmark synchronization is enabled. I am signed into the correct Firefox Account. The second local Firefox profile is empty. The automatic bookmark backup now contains only the current state (7 items), indicating that the original backup has already been overwritten. The current profile contains both places.sqlite and places.sqlite-wal. The only Sync error log is related to a temporary DNS lookup failure (NS_ERROR_UNKNOWN_HOST) and contains no bookmark synchronization errors.

Because history, passwords and extensions synchronized correctly, this does not appear to be an account or authentication problem.

What concerns me most is that I briefly saw the bookmark folder still reporting over 300 items on Android before it became empty. This makes me suspect that something went wrong during bookmark synchronization rather than the bookmarks simply never existing on the server.

Could you please advise:

Is there any server-side recovery or investigation that can be performed for Firefox Sync bookmark data? Are there any diagnostic logs that I can provide? Is this a known issue with Firefox Sync after connecting a newly installed device?

I would greatly appreciate any assistance, as this bookmark collection had been accumulated over many years.

I have a Sync error log available: error-sync-1783454370913.txt

It only contains a DNS error related to tabs synchronization: NS_ERROR_UNKNOWN_HOST

There are no bookmark-related errors in the log.

Thank you.

I wish to add an exception to an address which I host locally. I've explored many options which didn't work such as: Adding HTTPS-Only Exception Disabling certain security features

I have been told to disable my ad-blocker by some commercial web sites and I understand that. But I am also not seeing charts and other non-ad items on web sites such as this one: https://www.medscape.com/viewarticle/alcohols-health-myth-over-how-tell-patients-2026a1000map?ecd=wnl_tp10_daily_260703_MSCPEDIT_etid8475291&uac=146695DK&impID=8475291. I don't want to change my default browser but this is a recent development that seems to be impairing my viewing of pertinent items placed on legitimate web sites. Could you please tell me how to adjust my browser settings to stop this from happening? Thank you! Best regards, Bill Strike

See the subject. I've been seeing delays in launching for several months. I've run several windows defender malware checks (full and the one where it runs outside of anything brought up). I've reset firefox. I did all this also because I was seeing random ads from a news site from what they were trying to get me to do was install macafee (but it's malware). While I'm not seeing those ads now and I'm suspicious they can from the news site vs. my browser, I'm very aware of anything trying to capture screen scrapes. I'm even considering changing all my passwords as I'm not sure if anything was captured. This morning, firefox upon launch took a long time. Then it said installing updates. My desktop flashed and firefox launched. I have not installed anything or any addons, extensions, etc. So either this was firefox doing an update it needed or it's something else. I'm on windows 10.

I recently installed Firefox over Firefox Beta because I didn't like the daily updates. Now I'm stuck with this popup every time I open Firefox. It's stupid as the application runs normally.

HOW DO I GET RID OF IT?