Firefox Community Forum

BT yesterday misspelt my email address with an additional 'h'. Although the original address has now been restored, firefox will no longer accept the original version (displaking a red sticker saying 'email address or user name misspelt') and I can only read my emails using on my Windows laptop using Microsoft Chrome. As I dislike having anything to do with google, please can someone explain how to resolve this problem (by removing cookies or whatever else).

Many thanks,

Oliver Crichton

On my first PC, I have this specific sidebar icon in my toolbar. When I click it, the sidebar opens with Gemini ready to go. Perfect.

But on my second PC, that specific icon is nowhere to be found. Even when I go to "Customize Toolbar," it’s not in the list of available buttons. The only thing I can use is the generic "Sidebar" button, which is annoying because it doesn't open Gemini directly, it just opens the general sidebar and I have to click again.

I provided an image, where the first icon is what I want, but only second icon is available.

I’m currently facing a very frustrating issue with Firefox. I have been using Firefox for many years, and it is my favorite and most comfortable web browser for my day-to-day work. I rely on it heavily as all my bookmarks and other important details are saved there.

However, over the past few weeks, Firefox has been crashing more than 10 times a day. I have already tried all the troubleshooting steps available in the forums and through AI support, but none of them have resolved the issue. I also tried installing and using the Firefox Beta version, but the problem still persists.

In our environment, other users and devices are not experiencing this issue, so it does not appear to be related to internal firewall or antivirus restrictions.

Could you please help me troubleshoot this issue? I am attaching the error screen that appears after the crash along with the crash report for you

Long Delay occurs loading multiple websites, from facebook to other sites and I often get a delay of over 20 seconds with any site involving a CDN connection of various types. I am using W11, latest version of Firefox. 148.0 (Says latest version)

When it happens I can see the connection url in the bottom left hand corner includes a CDN part. Settings are Proxy settings "Use system proxy settings"

• DNS over HTTPS is set to "default protection"
• IPv6: ISP is has just changed from gigaclear fibre to toob fibre, but it has made no difference.
• Have cleared cache. No change

This is very frustrating. Started a couple of months ago. I have ended up using Chrome ratherthan Firefox and I am close to giving up with firefox. Help appreciated.

I can't seem to locate how to activate the microphone in the AI sidebar. I have Gemini selected, and when I hit the microphone to dictate I get the following message.. Unable to access the microphone. Please check settings.

I looked through Firefox settings and my laptop's but I don't see where it is turned off or asking for activation.'

Tom Z.

Firefox displays garbled characters, but other browsers do not display garbled characters on the same website.I'm sure it's not a website issue, because more than one website is experiencing garbled text problems. We tried solutions found online, but none of them worked, including completely uninstalling and reinstalling Firefox.

Previous solution: switch browser.newtabpage.activity-stream.improvesearch.handoffToAwesomebar to false does not work anymore.

Please help.

Regards, Victor

I am using Firefox on a W11 64 desktop. Until recently (the most recent upgrade, I think) all worked well. But since then although the relevant box is ticked in settings (aboutpreferences general), on opening Firefox the tabs from the preceding session are NOT restored. This is extremely inconvenient.

Have any others found this same problem? Any work arounds?

Is there anyway in the setting to stop a shortcut from being added every time I visit a site? I only want sortcuts that I use. I have attached a screenshot circling the ones that keep popping up as an example.

Respectfully, Rhonda

My virus software [ESET] continues to throw a warning for this site: https://smartadblock.net/febc/check.php, whether in FireFox or not.

The full message is this:

03/05/2026 12:34:31 PM;HTTP filter;file;https://smartadblock.net/febc/check.php?smarterBlockeruser=5a95aca1-0bc7-44aa-8530-b24c4663d295&smarterBlockerch=75779&smarterBlockerclck=KYYhsXKkLAiq86nMniI_QBbvIGZ_3n5L;JS/Redirector.SWD trojan;connection terminated;TRANZFORMATION\wally;Event occurred during an attempt to access the web by the application: C:\Program Files\Mozilla Firefox\firefox.exe (83D3842D579E5B6E2E5B055CCA4FB90933489C28).;08C31D6E8BB70C29570A45FB6BCACD9881E3C0DF;;S-1-5-21-500642325-2770745265-1048253706-1001;

This just started yesterday 3/4/2026

Can someone advise me on this?