Firefox Community Forum

Hello, When I went to launch Firefox after starting up my PC this morning, I was greeted with: "Your Firefox profile cannot be loaded. It may be missing or inaccessible".

I went right to the Mozilla forums and found the help page [https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing...] . In this article it detailed how I should go into my AppData, then Mozilla, then Firefox, and look to see where my profile.ini file is. My profile.ini file was there, alongside the installs.ini and a few other folders. I attempted also to launch the profile manager using run and the "firefox.exe -P" command, but I got the same profile error as when I tried launching the app. The help page then recommended deleting the profile.ini file and then launching Firefox to hopefully remake the default profiles.ini file and enable me to launch Firefox, so I attempted that. When I tried relaunching Firefox, the profiles.ini file did not re-appear in my Firefox folder.

I then tried deleting the Firefox folder itself, and relaunching Firefox. This resulted in it being remade, but with just 2 folders left: Crash Reports and Pending Pings. Obviously that's not ideal, so I right clicked the Firefox folder and used the Windows "Previous versions" feature to restore the Firefox folder to a backup of how it was this morning. I then re-tried launching and I still got the same missing profiles error message. I also briefly attempted manually making a new profiles.ini file with notepad, and pointing it towards my Profile withing my Profiles folder, but that still resulted in the same missing profiles error.

This is basically where I am at now. I have confirmed that I do in fact see my actual profile in my "C:\Users\****\AppData\Roaming\Mozilla\Firefox\Profiles" folder, and as far as I can tell my profiles.ini file correctly points towards it. I did another reset of my Firefox folder to a backup of where I was at this morning before attempting anything. I can confirm my Windows account (Admin, and only account on the computer) has full read and write access to all Folders and files within the Mozilla folder, although I will mention some of the files in the Firefox folder were marked with the "Read-Only" attribute (not sure if that matters, but I tried unchecking those and still no luck)

As far as I can tell I have thoroughly exhausted all the easily accessible tips on the internet for solving this, so I am wondering what to try next?

TLDR: Error: Your Firefox profile cannot be loaded. It may be missing or inaccessible" Already Attempted (And failed): -deleting and prompting a remake of the profiles.ini folder -using firefox.exe -P to launch Profile manager -deleting Firefox folder to prompt a remake of that -multiple uninstalls and reinstalls of Firefox -manually remaking profiles.ini file after it didn't come back after deletion

Will link images of (1) profiles.ini file. (2) Profiles folder.

Everytime i open mozilla, its just gives me the blank page. i go to the settings and change it but when i close mozilla and open it again it gives me blank page. i cant understand the problem.

I accidentally deleted all cookies in my browser using an extension and want to restore them to how they were one day ago, but I can't find the restore button anywhere. I found an article on https://support.mozilla.org/en-US/kb/firefox-backup , but I don't have the buttons mentioned in the article. I don't have a “Restore your data” section or a “Choose backup file” button, and when I click on the link about:restore, I get the response “Hmm. That address doesn't look right.”

PLEASE HELP

Recently, my blank new tab page isn't blank but has an "Say hello to Firefox profiles" message/ad on the first session after I start up. I would like never to see that or any other notifications on my new tab pages. I want them to stay blank. Is there a setting in about:config? thanks!

To view a new comment on the site UMGF, clicking view on email opened the forum with all info and access included. Now, a very bare bones layout has replaced it rendering it useless. It loads correctly on Chrome however.

I can't access the Chewy web site to buy pet food. I'm guessing it's due to an add blocker feature in Firefox. I do believe there is a way to turn that function off for certain URLs. How do I do that?

Recently, I wanted to look up a car on CarGurus.com. I have used this site repeatedly with Firefox but it gave me "Cannot Access Website" error. I am an IT Tech and did a Cache Purge, then a deinstall-reinstall, and finally a Total and Complete Deinstall down to Registry level. No Help!!! Then someone responded on here saying they had the same problem. When I went to check, I was able to connect. Today, Same Thing!!! Chrome works, Firefox does not, so here I am writing again about an Issue I believe is a Firefox Issue. You need to look into this Folks!!!

Up until today I have never had trouble accessing My [edited from community support forum] @deamer.org address for the Deamer.org website But to day I am completely block our by Fire fox for even getting to Deamer.org and I get this message Did Not Connect: Potential Security Issue

Firefox detected an issue and did not continue to 408916.svc.e1m.net. The website is either misconfigured or your computer clock is set to the wrong time.

It’s likely the website’s certificate is expired, which prevents Firefox from connecting securely.

What can you do about it?

408916.svc.e1m.net has a security policy called HTTP Strict Transport Security (HSTS), which means that Firefox can only connect to it securely. You can’t add an exception to visit this site.

The issue is most likely with the website, and there is nothing you can do to resolve it. You can notify the website’s administrator about the problem.

Learn more…

When using the AI chatbot in the Firefox browser, I cannot click to the left of a certain coordinate only when Claude is open. This issue does not occur with other AI bots (such as ChatGPT or Gemini). What could be the cause? My environment is as follows:

OS: Windows 11 Pro x64 Firefox version: 147.0.4

Additionally, tabs are set to vertical display, and the sidebar expands only when the cursor hovers over it.

Thanks.

I logged into my account and couldn't find my account details. My email address is [email removed]@gmail.com. Firefox logged me out, and when I tried to log back in, I was shocked to find all my account data deleted.

Please help urgently.

I just got a new Dell Windows 11 desktop PC to replace my old Dell Windows 10 PC. Since switching, there are three sites that will absolutely not load the homepage: Paypal, Venmo, and Common Dreams (which is a news site). The same sites continue to load instantly on my old Windows 10 PC in Firefox, and on the new Windows 11 PC on Edge. Firefox is the only browser I use, I just use Edge to test sites, I uninstalled Chrome because of Google's privacy and AI issues.

In the lower left corner of the window for these three sites are the following messages, for the three respective sites:

• Waiting for www.paypalobjects.com...

• Sending request to jssdks.mparticle.com...

• Waiting for www.commondreams.org...

What's going on here? Seems strange that Firefox continues to behave normally on Windows 11 for all sites except these three, and works perfectly for these three sites on my Windows 10 PC. How can I further troubleshoot and fix this? I don't want to have to use Edge to visit these three sites, esp. Paypal and Venmo.

I'm guessing it has something to do with cache or history but am not sure how to proceed...

Good day! Initially, I installed Firefox version (x64 ru) 147.0.3. After updating via the "Help - About Firefox - Update" menu, I received version 147.0.4. However, there are two entries about installed Firefox in the Windows section "Installed applications": 1. Mozilla Firefox (x64 ru) 147.0.3 and 2. Mozilla Firefox (x64 ru) 147.0.4. Although one instance of the program is installed. How do I remove an extra entry? Thank you.

PS: I have Windows 11 Pro 25H2 (26200.7840, 1000.26100.291.0) Russian CPU AMD Ryzen 5 5600X 6-Core Processor RAM 32,0 ГБ System x64 Video NVidia GeForce 1650