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Uninstall and reinstall

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Firefox cannot access the internet. Must use a backup browser. I want to uninstall and then reinstall as a possible solution but I cannot get past the refresh option - says can't refresh while Firefox is open, but it's not. Getting frustrated. Please don't abandon me to Bing

Firefox cannot access the internet. Must use a backup browser. I want to uninstall and then reinstall as a possible solution but I cannot get past the refresh option - says can't refresh while Firefox is open, but it's not. Getting frustrated. Please don't abandon me to Bing