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Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Firefox keep on crashing when I go to Facebook

  • 1 ŋuɖoɖo
  • 1 masɔmasɔ sia le esi
  • 4 views
  • Nuɖoɖo mlɔetɔ FredMcD

nmarley
nmarley
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I re-created a brand new Firefox profile with no plugins, no customizations, nothing and re-opened Firefox.

Where I wanted to import bookmarks, etc, from and I told it not to import anything. Then I went to facebook.com and it crashed again. Clearly a browser issue with how facebook is doing something that didn't work before. Facebook must have changed something and Firefox can't handle the change.

It's not a trojan as suggested by some guy in this thread, who is experiencing the same issue: https://support.mozilla.org/en-US/questions/1047470

Also, WHY WAS THAT THREAD ARCHIVED??? It was never resolved -- the OP stated that FB was working everywhere EXCEPT Firefox and then for some reason it was archived. It's TWO DAYS OLD WITHOUT RESOLUTION.

Thank you for your support.

I re-created a brand new Firefox profile with no plugins, no customizations, nothing and re-opened Firefox. Where I wanted to import bookmarks, etc, from and I told it not to import anything. Then I went to facebook.com and it crashed again. Clearly a browser issue with how facebook is doing something that didn't work before. Facebook must have changed something and Firefox can't handle the change. It's not a trojan as suggested by some guy in this thread, who is experiencing the same issue: https://support.mozilla.org/en-US/questions/1047470 Also, WHY WAS THAT THREAD ARCHIVED??? It was never resolved -- the OP stated that FB was working everywhere EXCEPT Firefox and then for some reason it was archived. It's TWO DAYS OLD WITHOUT RESOLUTION. Thank you for your support.

All Replies (1)

FredMcD
FredMcD
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Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.