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Warning Unresponsive plugin - What it means and how to fix it
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This article describes the reasons for this error message and covers possible solutions and workarounds.
This article describes the reasons for this error message and covers possible solutions and workarounds.
Emenu:
{for mac}
{note}'''Note:''' This article does not apply to Mac.{/note}
{/for}
{for linux}
{note}'''Note:''' This article does not apply to Linux.{/note}
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{for not fx20}
{for win}
[[Template:ApplytoFx|channel=release|slug=firefox]]
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Firefox may give you a "Warning: Unresponsive plugin" prompt that says "A certain plugin may be busy, or it may have stopped responding. You can stop the plugin now, or you can continue to see if the plugin will complete".
[[Image:Firefox Plugin Hang UI]]
This error is telling you that Firefox thinks that a plugin may be running out of control and would make Firefox hang if nothing is done. The purpose of the Plugin Hang UI is twofold:
* To inform the user which plugin is responsible for the hang and
* Provide the user with an opportunity to terminate the plugin if he/she wishes.
When the Plugin Hang UI appears, you have some options, as you can see above.
__TOC__
= Selecting to Continue =
If you think that a plugin will finally complete, then you can select {button Continue}. This way, you give a plugin more time to complete, although this may not always be succesful. Since the Plugin Hang UI has appeared, Firefox has suspended the plugin's execution. By selecting {button Continue} you let the plugin resume execution, and so it may finally complete.
= Selecting to Stop the Plugin =
If you find that pressing {button Continue} brings up the same dialog again, then probably you should stop the plugin. You can do this by selecting {button Stop plugin}.
= Disabling the Plugin Hang UI =
If you don't want Firefox to handle any plugin's hang, then you can disable this feature. If you check "Don't ask me again", then Firefox will not show this warning again and will behave as in earlier versions.
{note}'''Note: '''If you disable the Plugin Hang UI, then every time a plugin hangs will also make Firefox hang.{/note}
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{for mac}
{note}'''Note:''' This article does not apply to Mac.{/note}
{/for}
{for linux}
{note}'''Note:''' This article does not apply to Linux.{/note}
{/for}
{for not fx20}
{for win}
[[Template:ApplytoFx|channel=release|slug=firefox]]
{/for}
{/for}
If Firefox shows you a "Warning: Unresponsive plugin" prompt, it means that a plugin, like Flash, is taking longer than expected to do what you requested. This article covers some solutions and workarounds.
;[[Image:Firefox Plugin Hang UI]]
__TOC__
=What action should I take?=
If you get this warning once, you can try to click {button Continue} to give the plugin more time to complete your request. This may not always be successful. If you get this warning a second time you should probably click {button Stop plugin} to make the [[Send plugin crash reports to help Mozilla improve Firefox|plugin stop immediately (crash)]].
= Prevent plugins from hanging =
Here's what to try if you get this warning often:
*Update your plugins. [[T:plugincheck]]
*Pause plugins (Flash videos, games, music, etc.) running in other tabs or close those tabs.
**For more about Flash, see [[Flash Plugin - Keep it up to date and troubleshoot problems#w_playing-flash-videos-makes-firefox-hang|Playing Flash videos makes Firefox hang]].
= Disable this warning=
If you don't want to be warned when a plugin hangs, then you can disable by checking the the "Don't ask me again" checkbox. When you do that, Firefox will allow the plugin to hang for up 45 seconds before it [[Send plugin crash reports to help Mozilla improve Firefox|crashes]].
If you change your mind and want to re-enable the warning, do the following:
# [[T:aboutconfig]]
# In the about:config page, search for the preference {pref dom.ipc.plugins.hangUITimeoutSecs}.
#[[Template:contextmenu]] on it and choose {menu Reset}.
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