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Users who purchased a subscription from the Apple Store or Google Play Store will receive an error message when attempting to upgrade their subscription from the website.<br> ;[[Image:upgrade_alert]] __TOC__ =What does the error message mean?= We only support upgrades for subscriptions purchased on the website. If you purchased your subscription from a mobile store, upgrading from the website won't be possible. =What options do I have?= You will need to cancel your current subscription from the mobile store and subscribe again via '''website''' to the plan or bundle of your choice. ==To cancel your subscription from a mobile app store:== You need to unsubscribe from your phone. Your purchase is subject to the app market's rules. Follow the steps in the links below to cancel your subscription on that platform: {warning}'''Warning:''' Cancellations are not automatic and processing times may vary by store. For more information, please contact your mobile store's support team.{/warning} *[https://support.apple.com/en-us/HT202039/ Apple Store] *[https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid/ Google Play Store] ==To contact your mobile store support team:== *[https://support.apple.com/billing Apple Store support] *[https://support.google.com/googleplay/gethelp Google Play Store support] ==To subscribe again:== Once your subscription has been successfully canceled, return to the product’s website to purchase the plan or bundle of your choice. ===Related articles=== *[https://support.mozilla.org/en-US/kb/how-sign-mozilla-vpn How to sign up for Mozilla VPN] *[https://support.mozilla.org/en-US/kb/subscribe-firefox-relay-premium Subscribe to Firefox Relay Premium]