Avatar for Username

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Learn More

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

Firefox TOTALLY Unresponsive

liverpool_fc_kick_ass
liverpool_fc_kick_ass
more options

Hi,

For the last few weeks Firefox has been TOTALLY unresponsive - the browser page loads however the Home Button does not appear (this was previously set to "on"), when I press the Settings hamburger and try to select an option, none of the option open, and even more annoyingly when I manually type a webpage in, it does not load.

I've tried uninstalling Firefox, manually deleting the folders from C:/Program Files and %appdata% and reinstalling but this does not resolve the issue.

Incidentally, when I try to reinstall Firefox an error comes up saying vcruntime140.dll is not present but when I bypass this dialogue box and let the install finish, it is then present in the C:/Program Files/Mozilla Firefox folder.

Thanks for any help.

Hi, For the last few weeks Firefox has been TOTALLY unresponsive - the browser page loads however the Home Button does not appear (this was previously set to "on"), when I press the Settings hamburger and try to select an option, none of the option open, and even more annoyingly when I manually type a webpage in, it does not load. I've tried uninstalling Firefox, manually deleting the folders from C:/Program Files and %appdata% and reinstalling but this does not resolve the issue. Incidentally, when I try to reinstall Firefox an error comes up saying vcruntime140.dll is not present but when I bypass this dialogue box and let the install finish, it is then present in the C:/Program Files/Mozilla Firefox folder. Thanks for any help.

Wšykne wótegrona (5)

Terry
Terry
more options

I don't have Windows so I can only provide links. You may need further or later Visual files.

https://support.mozilla.org/en-US/questions/1379900#answer-1512386 https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017, 2019, and 2022":

You may also have to install the Visual Studio 2013 Redistributable Package. You need to reboot the computer.

liverpool_fc_kick_ass
liverpool_fc_kick_ass Pšašaŕ
more options

Dropa said
When you did all this did you restart the computer? Sometimes a restart before uninstall will stop current program from using the dll so you can properly uninstall and now that current dll could become corrupted causing unforseen issues now.

Hi, thanks for the reply - yes I did and have but this hasn't resolved it

liverpool_fc_kick_ass
liverpool_fc_kick_ass Pšašaŕ
more options

Terry said
I don't have Windows so I can only provide links. You may need further or later Visual files. https://support.mozilla.org/en-US/questions/1379900#answer-1512386 https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

Thanks Terry - this hasn't done the trick either

liverpool_fc_kick_ass
liverpool_fc_kick_ass Pšašaŕ
more options

cor-el said
You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll. See "Visual Studio 2015, 2017, 2019, and 2022": You may also have to install the Visual Studio 2013 Redistributable Package. You need to reboot the computer.

Hi, tried this but it didn't resolve it