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Cancel VPN subscription under different email address

  • 1 wótegrono
  • 1 ma toś ten problem
  • 17 naglědow
  • Slědne wótegrono wót MagsMoz

ninaf15
ninaf15
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I signed up and paid for Mozilla VPN and when asked to create an associated, new email address, I did so. Now however, I cannot log into this new email address, create a password or download the Mozilla VPN app. I am using a different email address for this support question. How can I cancel my Mozilla VPN subscription that was initiated with a new email address that I cannot access?

I signed up and paid for Mozilla VPN and when asked to create an associated, new email address, I did so. Now however, I cannot log into this new email address, create a password or download the Mozilla VPN app. I am using a different email address for this support question. How can I cancel my Mozilla VPN subscription that was initiated with a new email address that I cannot access?

Wšykne wótegrona (1)

MagsMoz
MagsMoz
  • Moderator
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Hi there,

I am sorry this happened! When registering for Mozilla VPN you have to enter an existing email address, we are sorry for the confusion. We are currently working on making this flow better.

Can you please send me a private message with your email address that you have signed up with and an email address I can reach out to you? Thanks!