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Why doesn't "open containing folder" work in the downloads window?

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I download a file. The "Downloads" window opens up. I right click, select "open containing folder". Nothing happens. It's not greyed out. It's there. It's just that nothing happens.

This used to work. I don't know when it quit.

I download a file. The "Downloads" window opens up. I right click, select "open containing folder". Nothing happens. It's not greyed out. It's there. It's just that nothing happens. This used to work. I don't know when it quit.

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  • Google Update
  • Google Talk Plugin Video Accelerator version:0.1.44.21
  • Version 3.8.1.9672
  • Shockwave Flash 11.3 r300
  • Motive Plugin for Mozilla Browsers
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  • 5.1.10411.0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.3
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  • 6.0.12.709
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  • Nexon Game Controller 1.0.1.0
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Anwendung

  • User-Agent: Mozilla/5.0 (Windows NT 5.1; rv:15.0) Gecko/20100101 Firefox/15.0.1

Weitere Informationen

Application Basics
Name
Firefox
Version
15.0.1
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:15.0) Gecko/20100101 Firefox/15.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
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about:buildconfig
Crash Reports
about:crashes
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about:memory
Extensions
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Version
Enabled
ID
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true
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Important Modified Preferences
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Value
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0
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131072
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false
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browser.startup.homepage_override.buildID
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false
browser.tabs.warnOnClose
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extensions.lastAppVersion
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gfx.blacklist.suggested-driver-version
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true
places.database.lastMaintenance
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plugin.disable_full_page_plugin_for_types
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HP Officejet 6200 series
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privacy.sanitize.migrateFx3Prefs
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security.warn_viewing_mixed
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Graphics
Adapter Description
RADEON X300 Series
Vendor ID
0x1002
Device ID
0x5b60
Adapter RAM
Unknown
Adapter Drivers
ati2dvag
Driver Version
6.14.10.6476
Driver Date
8-25-2004
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
GPU Accelerated Windows
0. Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
JavaScript
Incremental GC
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.1
4.9.1
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

dumdidadida 155 Lösungen 1440 Antworten
Veröffentlicht

Hi,

Please see this for possible causes and solution.

Hi, Please see [http://support.microsoft.com/?kbid=321186 this] for possible causes and solution.
cor-el
  • Top 10 Contributor
  • Moderator
16392 Lösungen 147900 Antworten
Veröffentlicht

If "Open" and "Open Containing Folder" in the right-click context menu in the Download Manager window are grayed then that means that the file is no longer in the original download location.

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox. Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See "Disable virus scanning in Firefox preferences - Windows"

If "Open" and "Open Containing Folder" in the right-click context menu in the Download Manager window are grayed then that means that the file is no longer in the original download location. It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox. Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work. See "Disable virus scanning in Firefox preferences - Windows" * http://kb.mozillazine.org/Unable_to_save_or_download_files
Veröffentlicht

Fragesteller

The solution posted by dumdidadida was to go into regedit and change HKEY_CLASSES_ROOT\Directory\shell and HKEY_CLASSES_ROOT\Drive\shell key "default" to "none".

I checked and they were already "none". But for grins and giggles I edited them and changed them to "none". Now it works.

Weird.

One other potentially pertinent piece of evidence is that I mistakenly changed HKEY_CLASSES_ROOT\Drive, key "default" to "none", realized my mistake and changed it back to its original value of "Drive". I don't know if that's relevant.

The solution posted by dumdidadida was to go into regedit and change HKEY_CLASSES_ROOT\Directory\shell and HKEY_CLASSES_ROOT\Drive\shell key "default" to "none". I checked and they were already "none". But for grins and giggles I edited them and changed them to "none". Now it works. Weird. One other potentially pertinent piece of evidence is that I mistakenly changed HKEY_CLASSES_ROOT\Drive, key "default" to "none", realized my mistake and changed it back to its original value of "Drive". I don't know if that's relevant.
Veröffentlicht

Fragesteller

Before closing this, I tried again a day later.

Victory was short-lived. It doesn't work again. I tried the same trick as before, changing things to "none" even though that's what they already were. Doesn't work. I even tried the (incorrect) renaming of HKEY_CLASSES_ROOT\Drive. Still nothing.

Downloaded something new, to be sure it was still there. Does not work.

Set the key in directory/shell/default to a garbage value. Still does nothing.

Changed it back to "none". Still does nothing.

Deleted it. Still does nothing.

Changed it back to "none". Still does nothing.

I can do a search in windows explorer, click on a found file, select "open containing folder" and that works just as it should.

Before closing this, I tried again a day later. Victory was short-lived. It doesn't work again. I tried the same trick as before, changing things to "none" even though that's what they already were. Doesn't work. I even tried the (incorrect) renaming of HKEY_CLASSES_ROOT\Drive. Still nothing. Downloaded something new, to be sure it was still there. Does not work. Set the key in directory/shell/default to a garbage value. Still does nothing. Changed it back to "none". Still does nothing. Deleted it. Still does nothing. Changed it back to "none". Still does nothing. I can do a search in windows explorer, click on a found file, select "open containing folder" and that works just as it should.
Veröffentlicht

Fragesteller

The files exist. I can go to the original download directory (C:\Temp\Downloads) and they're all there. It's just that right clicking and selecting "open containing directory" causes nothing to happen.

I changed the download directory to c:\foo, downloaded something there. The file's in there, but nothing happens when I try "open containing directory".

The files exist. I can go to the original download directory (C:\Temp\Downloads) and they're all there. It's just that right clicking and selecting "open containing directory" causes nothing to happen. I changed the download directory to c:\foo, downloaded something there. The file's in there, but nothing happens when I try "open containing directory".
Veröffentlicht

Fragesteller

It doesn't work in safe mode, either.

It doesn't work in safe mode, either.
cor-el
  • Top 10 Contributor
  • Moderator
16392 Lösungen 147900 Antworten
Veröffentlicht

Can you open the Firefox Profile Folder?

  • Help > Troubleshooting Information > Profile Directory: Show Folder

Can you open the download folder via code like this in the Error Console (Web Developer > Error Console)?

Place an applicable file path between the quotes and paste the code in the Code field in the Error Console (Ctrl+Shift+J) and click the Evaluate button.

var file = Components.classes["@mozilla.org/file/local;1"].createInstance(Components.interfaces.nsILocalFile);
file.initWithPath("<path_to_download_folder>");
file.launch();
Can you open the Firefox Profile Folder? *Help > Troubleshooting Information > Profile Directory: Show Folder ---- Can you open the download folder via code like this in the Error Console (Web Developer > Error Console)? Place an applicable file path between the quotes and paste the code in the Code field in the Error Console (Ctrl+Shift+J) and click the Evaluate button. <pre><nowiki>var file = Components.classes["@mozilla.org/file/local;1"].createInstance(Components.interfaces.nsILocalFile); file.initWithPath("<path_to_download_folder>"); file.launch();</nowiki></pre>
Veröffentlicht

Fragesteller

I can open the profile folder, opens to C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Profiles\rwwcs9i1.test

I can open the error console.

When I tried to open the containing folder in the normal way it worked, both in c:\temp\downloads and c:\foo.

I pasted the specified code into the "code" window of the error console. When I try to execute the code specified, changing "<path_to_download_folder>" to "c:\temp\downloads" it comes back with a dialog that looks like it's responding in a unix-like way to the backslashes. With "c:/temp/downloads", nothing happens.

But it still works from the download window. For how long, I don't know.

I can open the profile folder, opens to C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Profiles\rwwcs9i1.test I can open the error console. When I tried to open the containing folder in the normal way it worked, both in c:\temp\downloads and c:\foo. I pasted the specified code into the "code" window of the error console. When I try to execute the code specified, changing "<path_to_download_folder>" to "c:\temp\downloads" it comes back with a dialog that looks like it's responding in a unix-like way to the backslashes. With "c:/temp/downloads", nothing happens. But it still works from the download window. For how long, I don't know.
Veröffentlicht

Fragesteller

Error console reports

Timestamp: 10/10/2012 6:03:12 PM Error: NS_ERROR_FILE_UNRECOGNIZED_PATH: Component returned failure code: 0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH) [nsILocalFile.initWithPath] Source File: javascript:%20var%20file%20=%20Components.classes["@mozilla.org/file/local;1"].createInstance(Components.interfaces.nsILocalFile);%20file.initWithPath("c:/temp/Downloads");%20file.launch(); Line: 1

and

Timestamp: 10/10/2012 6:03:45 PM Error: NS_ERROR_FILE_UNRECOGNIZED_PATH: Component returned failure code: 0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH) [nsILocalFile.initWithPath] Source File: javascript:%20var%20file%20=%20Components.classes["@mozilla.org/file/local;1"].createInstance(Components.interfaces.nsILocalFile);%20file.initWithPath("c:/foo");%20file.launch(); Line: 1

Error console reports Timestamp: 10/10/2012 6:03:12 PM Error: NS_ERROR_FILE_UNRECOGNIZED_PATH: Component returned failure code: 0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH) [nsILocalFile.initWithPath] Source File: javascript:%20var%20file%20=%20Components.classes["@mozilla.org/file/local;1"].createInstance(Components.interfaces.nsILocalFile);%20file.initWithPath("c:/temp/Downloads");%20file.launch(); Line: 1 and Timestamp: 10/10/2012 6:03:45 PM Error: NS_ERROR_FILE_UNRECOGNIZED_PATH: Component returned failure code: 0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH) [nsILocalFile.initWithPath] Source File: javascript:%20var%20file%20=%20Components.classes["@mozilla.org/file/local;1"].createInstance(Components.interfaces.nsILocalFile);%20file.initWithPath("c:/foo");%20file.launch(); Line: 1
cor-el
  • Top 10 Contributor
  • Moderator
16392 Lösungen 147900 Antworten
Veröffentlicht

You need to double backslashes to make them work on Windows.

  • "c:\\temp\\downloads"
You need to double backslashes to make them work on Windows. *"c:\\temp\\downloads"
Veröffentlicht

Fragesteller

That worked, but then so did opening containing folder in the usual way. So, I logged out, logged back in, restarted firefox.

Selecting "open containing folder" from the downloads window did nothing.

Entered code above into error console, using double backslashes in the directory name. Folder opened correctly.

Closed the containing folder, tried again from the downloads window. Nothing happens. No new messages appear in the error console.

That worked, but then so did opening containing folder in the usual way. So, I logged out, logged back in, restarted firefox. Selecting "open containing folder" from the downloads window did nothing. Entered code above into error console, using double backslashes in the directory name. Folder opened correctly. Closed the containing folder, tried again from the downloads window. Nothing happens. No new messages appear in the error console.
cor-el
  • Top 10 Contributor
  • Moderator
16392 Lösungen 147900 Antworten
Veröffentlicht

You can check the download folder via this method by using the code field in the Web Developer > Error Console (Ctrl+Shift+J):

The download manager window needs to be open when you evaluate the code in the Error Console and you see a prompt with the info of the currently selected entry. You can hover each of the icons at the far left in the DM window to get a tooltip with that same information.


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
You can check the download folder via this method by using the code field in the Web Developer > Error Console (Ctrl+Shift+J): *http://kb.mozillazine.org/User:Dickvl/JavaScript_Error_Console#Download_Manager The download manager window needs to be open when you evaluate the code in the Error Console and you see a prompt with the info of the currently selected entry. You can hover each of the icons at the far left in the DM window to get a tooltip with that same information. ---- Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance). *Do not click the Reset button on the Safe mode start window or otherwise make changes. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Veröffentlicht

Fragesteller

The code appears to function correctly, producing results like this

C:\foo\Introducing Small Basic.pdf,Total Time: 4.297 sec.,Curr Bytes: 2523933 bytes (OK),Max Bytes: 2523933 bytes,Download speed: 587.371 KB/sec

Safe mode does not change the behavior. It still doesn't open the containing folder.

I've tried logging in as a different user on this computer and open containing folder works there. XP Pro, multiple users can be logged in at the same time. I have one account running and everything works, but on the prime user account it doesn't.

The code appears to function correctly, producing results like this C:\foo\Introducing Small Basic.pdf,Total Time: 4.297 sec.,Curr Bytes: 2523933 bytes (OK),Max Bytes: 2523933 bytes,Download speed: 587.371 KB/sec Safe mode does not change the behavior. It still doesn't open the containing folder. I've tried logging in as a different user on this computer and open containing folder works there. XP Pro, multiple users can be logged in at the same time. I have one account running and everything works, but on the prime user account it doesn't.
cor-el
  • Top 10 Contributor
  • Moderator
16392 Lösungen 147900 Antworten
Veröffentlicht

Hilfreiche Antwort

That still sounds like some registry corruption in the HKCU hive that prevents the open container menu item from working.

You can try to ask advice at a more Windows oriented forum to see if they know what to look for.


Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

You can also try to reset Firefox:

That still sounds like some registry corruption in the HKCU hive that prevents the open container menu item from working. You can try to ask advice at a more Windows oriented forum to see if they know what to look for. * http://www.bleepingcomputer.com/forums/ - BleepingComputer.com - Computer Help Forums * http://windowssecrets.com/forums/ Windows Secrets Lounge * http://www.eileenslounge.com/index.php Eileen's Lounge ---- Create a new profile as a test to check if your current profile is causing the problems. See "Creating a profile": *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems. If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files. See: *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox You can also try to reset Firefox: *https://support.mozilla.org/kb/Basic+Troubleshooting

Geändert am von cor-el

Veröffentlicht

Fragesteller

I did a firefox reset. It didn't fix the problem.

I've tried numerous xp support sites. Lots of people have this question, no one has an answer.

I did a firefox reset. It didn't fix the problem. I've tried numerous xp support sites. Lots of people have this question, no one has an answer.