bookmarks and history do not function
none of the "fixes" for the error message for bookmarks and history issue work. Even tried to bring back a backup file and message was "Unable to process the backup file". it is a real pain to not have the bookmarks available.
Mehr Details zum System
- Shockwave Flash 27.0 r0
- User-Agent: Mozilla/5.0 (Windows NT 10.0; rv:56.0) Gecko/20100101 Firefox/56.0
This problem might be caused by an extension. Could you test in Firefox's Safe Mode? In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.
If Firefox is not running: Hold down the Shift key when starting Firefox.
If Firefox is running: You can restart Firefox in Safe Mode using either:
- "3-bar" menu button > "?" button > Restart with Add-ons Disabled
- Help menu > Restart with Add-ons Disabled
and OK the restart.
Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).
Any improvement? (More info: Troubleshoot Firefox issues using Safe Mode)
did the restart in safe mode and the message was not there until I tried to put an address in the bookmarks area also tried to recover bookmarks and same message -- "unable to process .......
Try recovering listed here: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles if was not included in the above. See if can save your bookmarks : https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data Or can try from the Bookmark Menu --> Show All Bookmarks then Import or Backup. and also: https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks
Once recovered you can do a Refresh : https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings or download a Full Installer from here: https://www.mozilla.org/en-US/firefox/all/
Please let us know if this solved your issue or if need further assistance.
tried all of the above and nothing worked -- bookmarks are saved but will not transfer
If the Places Maintenance extension or the "Verify Integrity" button on "Help -> Troubleshooting Information" can't repair the places.sqlite database then remove all places.sqlite file(s) in the Firefox profile folder to make Firefox rebuild the places.sqlite database from the most recent JSON backup in the bookmarkbackups folder.
- keep a backup copy of places.sqlite in case a new places.sqlite database has to be created
You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.
- Help -> Troubleshooting Information -> Profile Directory:
Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder
This is the same info that is noted in the Firefox problem area for this problem except it said to add .old to places file and this time I deleted it and the new places file was created, but the problem was not fixed. Should I try to save the current profile folder and totally uninstall firefox and start over???