Firefox supportforum

Hello this is Don. I am using Win10 with Firefox 120.0 64 Bit as my default browser I am having a problem with logging in to The Sony Community Forum where I help Sony users. I enter my email as my Sign in ID then press enter to get to the password screen and it goes to the spinning grey circle on a white screen. My Memory and CPU gets really high and my browser locks up and I have to go to task manager and End Task for all Firefox processes to unlock it. I have no problem getting in to the website with MS Edge but I hate using it but I have to in order to sign in to Sony Community Forum and help users. I have have done a full system scan for malware with Norton, MSERT, Malwarebytes and Windows Defender. I have done a REFRESH of Firefox and I have even uninstalled and re-installed Firefox and nothing helps. I have it set to auto clear everything under History including Cache and Cookies. There is something about this Forum that for the past week will not let me in. I have emailed my Sony Advocacy leader and he is having the Web Site Team looking into it. This is the only website I cannot log in to. I have used Firefox for years and do not want to have to go to something else.

Respectfully, Don

Majority of the songs do not play and I'm given with a pop-up, "Spotify can't play this right now. If you have the file on your computer you can import it."

I will play a song from a playlist and is given that pop-up, it will continue skipping to the next song until it plays, but only for 9-10 seconds until the song mutes, to specify, the dot (when hovered on the progress bar) will still move, indicating that "it's playing".

Some clarifications: 1. I use Spotify Desktop app (windows), Spotify App (android), and Spotify Webplayer on Chrome and Firefox. Everything works just as fine on all of these, except for Spotify Webplayer on Firefox. 2. Skipping to a later timestamp does not unmute the song. 2. I have Spotify Premium 3. I have no VPN 4. I am running Firefox with an ad blocker 5. I am running Chrome with an ad blocker (same ad blocker in Fifefox) 6. I am running Firefox to the latest version (Firefox 119.0.1 (20231106151204))

What I've done so far: 1. Cleared caches and data. 2. Updated my Windows to the latest update available - Win10 v.22H2 3. Signed-out of Spotify for all my devices, then logging-in first on Spotify Desktop (this automatically redirects to Firefox webplayer) 4. Ran Firefox on "Troubleshoot Mode" 5. Un-checked and re-checked "Play DRM content" setting. 6. Disabled and re-enabled the plug-in "Widevine Content Decryption Module by Google Inc". (this plug-in is last udpated on November 17, 4.10.2710.0

I'm including this link from Spotify's Community page.. where two other users, who commented it is only with Firefox (webplayer), are experiencing the same problem as I am. https://community.spotify.com/t5/Desktop-Windows/Spotify-can-t-play-this-right-now-If-you-have-the-file-on-your/m-p/5679914#M123192

For some reason Montserrat fonts ignore font-weight for me on all websites. In happens on my main browser profile, with a new clean one with no add-ons and even in Tor Browser. Pictures 1 and 2 illustrate the problem. If i go into page inspector and replace "font-family: 'Montserrat', sans-serif;" with "font-family: 'Segoe UI';" the parameter works as expected and the alternative font is rendered properly.

Reinstalling fonts from fontsource.org didn't help.

OS: Windows 10 1607, FF - 120.0, issue was present for many versions before.

In the last week or so, iPlayer, All4, and Spotify (that I know of) have stopped working in the Firefox browser. All4's error suggests DRM isn't enabled, the others just say try again. Roll20 hasn't been working for even longer (more like months). They work in Microsoft Edge and Chrome. Youtube is still working, as are video players in social media.

I have tried the following solutions:

• Firefox is up to date
• Windows is up to date
• Updated graphics drivers
• 'Widevine Content Decryption Module provided by Google Inc.' is set to 'Always Activated' and is up to date
• 'Play DRM-controlled' content is ticked in about:preferences
• Checked if anything changed if either of the above were turned off (it did not)
• media.eme.enabled is set to true in about:config
• Put Firefox in troubleshooting mode
• Turned off my addons (including uBlock Origin) manually
• Tried in a Private Browsing window
• Turned off Tracking Protection
• Restarted my laptop

Nothing has fixed the problem, or given me any more indication of what is wrong. I don't know how to a) fix or b) find the problem. All I can think is that it may be related to the recent changes to Chromium regarding ad-blockers? But no one else seems to be having the same problem so I doubt it.

Twitter not working properly on Firefox (Volume on videos can't be changed, hovering over buttons doesn't do anything and font looks a bit off, could be just Firefox font or something) works on chrome and other browsers.

Video link that shows this of: https://youtu.be/3Lk83z-ozVI?si=uWYjGhFk294Hn9Dj

I get this message when trying to access this site: "We can’t connect to the server at www2.optumrx.com"

I can then go to another browser, like Edge and I have no problem accessing the site. I am using a Windows 11 Lenovo computer running Firefox 120. This problem just started to occur.

When I go to Amazon.com in Firefox, the URL is changed to this: https://www.amazon.com/?smdm-noredirect=true I cannot change it back - it continues to apply ?smdm-noredirect=true

When I try to log in via that path, I get this message:

Looking for Something? We're sorry. The Web address you entered is not a functioning page on our site Go to Amazon.com's Home Page

This does not happen on Chrome.

I'm getting Access denied Reference #18.6b01cb8.1700662622.22a58314 only on tesco.com since last nights firefox update.

All other sites are funtional (at least no others found yet). I have cleared cache and cookies but still getting the issue.

The site is up and accessible by ms edge.

I have run in troubleshooting mode and taken off any extensions, still no change.

Running windows 10 (latest updates)

Malwarebytes is reporting no issues.

UPDATE: when I use the troubleshooting method, i.e, WHAT HAPPENS is it appears to be trying to work, but it's on again, off again, with more than one extension appearing to be the problem. Very mystifying. The only time the problem is completely fixed appears to be when I close all the extensions. (So far.)

HELP!!!!

When I open YouTube, the search videos all show an image. Then when I select one, for the last two days now, that ("front page) image is gone - although the video plays OK.

When I us my Chrome browser the video I've selected begins playing the instant I open the video; even when I've opened the link in a new tab.

Since yesterday I can't access multiple websites like Spotify, Reddit, Google Drive etc on my desktop computer anymore. I don't know why and I didn't change anything over night. It also works fine in Microsoft Edge.

Reddit shows the "whoa there, pardner" error, spotify shows 403 error, Google Drive says my browser (Firefox 120.0) isn't supported and others are simply unavailable. At the same time Google looks off and Twitch is just a huge loading screen.

I cleared all the data (cookies/cache), but that didn't help.

I had this reddit error a few weeks ago already, but it disappeared on its own. However it was only reddit that was affected.

There is one domain that I get a "server not found" error for even after doing many things to fix it including everything here, https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can#firefox:win10:fx119, checking blocked URLs in the registry, running malware checks, safe mode, reinstalling FF after removing all FF folders from my system.

Before I did a completely clean reinstall, disabling the Open H264 codec (see attached screenshot) would allow me to access the site. But thinking it was needed, I did the clean reinstall. Now disabling it does not allow access to the site.

So far, I have not found any other websites with this problem. It's a .edu domain which happens to be the one I work for! What else can I do?

Hi, I'm developing a webapp that's designed for print. It uses a "pinterest style" layout to have a column grid of objects with variable heights, and the print styles avoid breaking these items over the page barrier. (In fact, there are two grids on the page, one after the other). The website looks and works fine on screen, and both screen and print work great on Chromium browsers. But on Firefox, using ctrl+P or developer tools' print view causes the page to hang and the tab to ultimately crash.

I know it has something to do with handling the grid layout CSS as the print preview worked fine until I made the change from a traditional row-grid to a column-grid.

The site creates a variable amount of content based on user options at the top of the page. If the content generated is quite small (avoiding a page break?), the print preview works fine. In the link below, I've included some GET variables to guarantee a long amount of content to reliably reproduce the issue.

The site in question.

I have found that Firefox does not play some audio files, for instance on Wikipedia and WaniKani, such as the audio on https://en.wikipedia.org/wiki/Erhu and https://www.wanikani.com/vocabulary/%E9%9F%B3. When inspecting network activity I can see that an attempt is made to load the audio on Wikipedia, but it does not play. On WaniKani however, no attempt is made. (WaniKani uses .webm for sound, maybe that has something to do with it?) The problem appeared after the update to Firefox 118 and persists in private browsing and troubleshooting mode, but does not occur in GNOME Web.

When I use a vpn with firefox (not the firefox vpn), I cannot open normally blocked websites such as twitter or youtube, and instead they open in a sort of half-loaded state (see image). I don't face this problem with other browsers. I have tried deleting and reinstalling firefox, but it doesn't seem to work. Can anyone help out?

Hello, I am struggling with a bug specific to Firefox (108.0.2) in which I have an XHR Post that is being blocked by dev tools only when a google captcha is selected. Here is the website that the bug is happening on. Per comment suggestions I've added a screen shot of the URL being blocked in dev tools.

My overall goal is to have this form post it's action and post the form data to another endpoint (https://beeceptor.com/console/preferencecenter). I am able to successfully post data to beeceptor with the captcha selected when testing in Chrome, but as stated not Firefox. If the form is submitted without the captcha selected the data is successfully posting to the beeceptor endpoint- this behavior is happening with both Chrome and Firefox which I am sure means something is wrong with my Javascript which can be resolved later.

Looking at the console in Firefox I am consistently seeing a XHR Post blocked to the beeceptor url with captcha selected. I have gone through several iterations of this code to resolve the issue, none of which have successfully worked. After many, many, hours of digging I have done the following to no avail.

• Cleared Cache
• Ran in Safemode then back to regular mode (one article this appeared to fix for a user)
• Ran in Private Browsing
• Adjusted CORS accordingly

There are more items I've attempted that I can't remember off the top of my head.

Any help with this would be greatly appreciated as I have hit a wall.

Hello, everyone.

4-5 days ago, I've noticed weird YouTube playlist behavior. When I start playlist and switch to a different tab (or minimize browser) first video will play normally and it will autoplay the next one. But after finishing playing 2d video (3d in some cases) video will just stop at the end of playbar and not autoplay the next one in playlist. Playlist for example: https://www.youtube.com/watch?v=giUY_pEKTzY&list=OLAK5uy_nKmglmCCbx14WeFyH8e7YGYcL5skYwnp0&index=1

It's rather easy to replicate, I can record desktop video if needed.

Expected behavior: I can start YouTube playlist playing and switch to a different tab or minimize browser and playlist will only stop after playing last video in said playlist (unless "Loop playlist" option is enabled).

What I've tried to do so far: 1) Googling: I only was able to find old thread and the culprit was extension: https://support.mozilla.org/en-US/questions/952608 2) Disabling Extensions and confirming issue in Troubleshoot Mode: Did not help 3) Clear cache & cookies for YouTube: Did not help 4) "Allow Audio and Video" autoplay for YouTube: Did not help 5) Confirming issue in another browser: Works as intended in Opera 6) Checking about:config: I'm not that savvy with Firefox config to understand what may cause an issue. Tried to change media.block-autoplay-until-in-foreground to False. Did not help, rolled it back to True.

What I have noticed: 1) Firefox recent update: 118.0.2 October 10, 2023: Correlates when I started experiencing this issue. 2) YouTube playlists plays next video continuously just fine if I don't minimize browser or switch to a different tab. 3) There is a Firefox extension that does exactly what I don't want in my experience: https://addons.mozilla.org/en-US/firefox/addon/no-playlist-autoplay-for-yt/ I installed it just to check. And yes, it does what expected and it is similar to what I'm experiencing. Although it stops playlist after finishing first video, my issues go into the affect after playing first video. (Deleted it after testing)

Before posting I've tried a few different things and here where things gets extremely weird: 1) It works just fine in Firefox if I log out from my YouTube account: (Incognito/Main tab) Do not work if I'm logged in, even in Incognito. However... 2) It works just fine in Opera if I'm logged in my YouTube account. 3) It works just fine if I open playlist in mini-player. (Current workaround)

After all that weirdness I attempted to Clear cache & cookies for YouTube and it did not help once again.

P.S. Yes, I use YouTube as a music player. :)

Starting today I am finding it extremely hard to login to some websites. All Firefox does is just sit with a spinning circle after entering a user name and it locks up the browser to a point the I have to go to the Task Manager to stop the FireFox process. I have restarted my computer and refreshed FireFox. I have scanned my computer for malware using Norton 360, Malwarebytes, MSERT, and Windows Defender and all negative. I am having no trouble signing in to a site like https://my.account.sony.com using Edge but using FireFox now is impossible. This needs to be fixed.

Since Firefox update 19.0,1 flightradar website freezes when I click on an aircraft...

Using brave browser no problems.

windows 10 laptop with windows security all updated.

On both my old laptop and a new one (so a new installation of Firefox), I'm unable to load Frontier Airlines' website (www.flyfrontier.com) and get a time-out message:

The connection has timed out

The server at flyfrontier.com is taking too long to respond.

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer’s network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web.

This happens even with all of my extensions disabled, with enhanced tracking protection turned off for that site and with HTTPS-only mode and DNS over HTTPS disabled. It also happens when using Firefox in safe mode. Safari loads the same website very quickly and with no problems. Does anyone know what might be going wrong? Thanks.