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How can I fix my Firefox from crashing and how can I reset my Firefox by not saving my previous info?

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Here is my recent crash report: bp-9039e207-4f31-48bf-ae07-8c9462130805. Also sometimes a directory will open up and I think it might relate with the crashing:file:///c:/program%20files/mozilla%20firefox/.

Here is my recent crash report: bp-9039e207-4f31-48bf-ae07-8c9462130805. Also sometimes a directory will open up and I think it might relate with the crashing:file:///c:/program%20files/mozilla%20firefox/.

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The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back!

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