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My Firefox browser has become corrupted by bannersdontwork popups and I will, sadly, have to quite using it.

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  • Seneste svar af user633449

georgefly
georgefly
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Firefox opens on my homepage, but whatever item I click on, a full-page popup appears asking me to answer a survey or promoting some service or product. I have used Firefox for years, but this madness is driving me back to Internet Explorer.

Firefox opens on my homepage, but whatever item I click on, a full-page popup appears asking me to answer a survey or promoting some service or product. I have used Firefox for years, but this madness is driving me back to Internet Explorer.

Ændret af user633449 den

Alle svar (2)

philipp
philipp
  • Moderator
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hello, this sounds like a problem possibly caused by adware on your pc. please go to firefox > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc). also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

user633449
user633449
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Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.