Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

downloading site info

more options

Can no longer download information from websites, such as Verizon. Within the past month I have not been able to download my account bill. Same problem with all other vendors. Worked fine until late April... jim

Can no longer download information from websites, such as Verizon. Within the past month I have not been able to download my account bill. Same problem with all other vendors. Worked fine until late April... jim

Alle svar (2)

more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).