Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

in some sites there are two menus competing and you cannot use the bottom menu

  • 4 svar
  • 1 har dette problem
  • 5 visninger
  • Seneste svar af guinney

more options

I have been using The Shopping Channel for years but since I loaded Firefox I cannot open some areas of this website (and other sites). Menus seem to be competing with each other. There is a regular menu below and a bold new menu on top. If I need to look for customer service it is blocked by this bold menu on top. I have written to them several times but they claim the problem is at my end.

I have been using The Shopping Channel for years but since I loaded Firefox I cannot open some areas of this website (and other sites). Menus seem to be competing with each other. There is a regular menu below and a bold new menu on top. If I need to look for customer service it is blocked by this bold menu on top. I have written to them several times but they claim the problem is at my end.

Valgt løsning

You can look at one of the extensions that I posted above to increase the minimum font size and page zoom.

Læs dette svar i sammenhæng 👍 0

Alle svar (4)

more options

If you have increased the minimum font size then try the default setting "none" as a high value can cause issues like you described.

  • Tools > Options > Content : Fonts & Colors > Advanced > Minimum Font Size (none)
  • Tools > Options > Content : Fonts & Colors > Advanced > [X] "Allow pages to choose their own fonts, instead of my selections above"

Reset the page zoom on pages that cause problems: View > Zoom > Reset (Ctrl+0 (zero); Cmd+0 on Mac)


You can use an extension to set a default font size and page zoom on web pages:

more options

Thank you for helping a senior in distress. I followed your directions and it worked. I can view the website without any problem.

I had to change the the font when Firefox was installed because I am visually impaired but now everything is in small print and I have to use ctrl and the + sign to make everything bigger. Was I just to do that on the sites that I cannot view so that everything else would not change?

more options

Valgt løsning

You can look at one of the extensions that I posted above to increase the minimum font size and page zoom.

more options

Thank you all is well now.