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firefox 4 will no run norton symantic tool bar/ surch enging

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  • 35 har dette problem
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  • Seneste svar af TonyE

Robwillh
Robwillh
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firefox 4 has disabled norton symantic tool bar / search /safe search , idsafe. it says it is incompatable with it . your old vershion works ok with it. the tool bar is part of norton internet security by symantic which worked with firefox 3 ok. why launch 4 when it will not work with all security software? norton symantic says that there will not have an fix pach untill some time in late may and you firefox 4 will be mostly useless untill then it will no work properly with other software because of compatabillity problems. and when are you going to do something about it?

firefox 4 has disabled norton symantic tool bar / search /safe search , idsafe. it says it is incompatable with it . your old vershion works ok with it. the tool bar is part of norton internet security by symantic which worked with firefox 3 ok. why launch 4 when it will not work with all security software? norton symantic says that there will not have an fix pach untill some time in late may and you firefox 4 will be mostly useless untill then it will no work properly with other software because of compatabillity problems. and when are you going to do something about it?

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TonyE
TonyE
  • Moderator
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Symantec need to update their Firefox add-ons so that they are compatible with Firefox 4. They have indicated that for Norton 360 they plan to release an update to Norton 360 to support Firefox 4 in early May - http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20100720113635EN&ln=en_US

I do not know about the time scale for updates for other Norton products. Pending the update by Symantec, if you want to use the Norton add-ons you will need to downgrade to Firefox 3.6.

To downgrade to Firefox 3.6 first uninstall Firefox 4, but do not select the option to "Remove my Firefox personal data". If you select that option it will delete your bookmarks, passwords and other user data.

You can then install the latest version of Firefox 3.6 available from http://www.mozilla.com/en-US/firefox/all-older.html - it will automatically use your current bookmarks, passwords etc.

To avoid possible problems with downgrading, I recommend going to your profile folder and deleting the following files if they exist - extensions.cache, extensions.rdf, extensions.ini, extensions.sqlite and localstore.rdf. Deleting these files will force Firefox to rebuild the list of installed extensions, checking their compatibility, and reset toolbar customizations.

For details of how to find your profile folder see https://support.mozilla.com/kb/Profiles