Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Can't update or load new version; says I don't have permission; update is grayed out

  • 1 svar
  • 9 har dette problem
  • 8 visninger
  • Seneste svar af cor-el

nealon
nealon
more options

I want to update to 3.6 from 5, but the update is grayed out and when I try to put the new version into my applications folder it tells me I don't have permission.

I want to update to 3.6 from 5, but the update is grayed out and when I try to put the new version into my applications folder it tells me I don't have permission.

Alle svar (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options
  • Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
  • Trash the current Firefox application to do a clean (re)install.
  • Install the new version that you have downloaded.

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.