Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

All of my saved passwords disappeared

more options

I noticed that on my laptop a few days ago I only had 12 passwords dating back to about September 2023 but previously I had had upwards of 80 saved passwords in my Firefox account. I didn’t think too much of it because all of my passwords were still available on my desktop and my mobile devices. however I checked yesterday and the same thing happened to the rest of my devices. Only 12 recently saved passwords were available. while troubleshooting I may have made the problem worse because now there are no saved passwords. Is there any way I can restore my 80+ passwords so that I don’t have to go through and reset all of them one by one which would be very time-consuming and annoying. Any help would be appreciated please please please thank you.

I noticed that on my laptop a few days ago I only had 12 passwords dating back to about September 2023 but previously I had had upwards of 80 saved passwords in my Firefox account. I didn’t think too much of it because all of my passwords were still available on my desktop and my mobile devices. however I checked yesterday and the same thing happened to the rest of my devices. Only 12 recently saved passwords were available. while troubleshooting I may have made the problem worse because now there are no saved passwords. Is there any way I can restore my 80+ passwords so that I don’t have to go through and reset all of them one by one which would be very time-consuming and annoying. Any help would be appreciated please please please thank you.

Alle svar (8)

more options

Hi Kai

Were you syncing your data with a copy of Firefox for iOS?

more options

No, at least not intentionally. I was just trying to log in to something on my laptop and noticed it wasn’t autofilling my passwords

more options

What devices are you using your Mozilla account on? see screenshot

more options

I'm using it on my iphone, ipad, macbook pro, and desktop pc

more options

Paul said

Hi Kai Were you syncing your data with a copy of Firefox for iOS?

The answer is yes.  ;-))

more options

oh gotcha. so is there anything i can do?

more options

Make sure to update the iOS devices to 121.1 to avoid further issues.

more options

ok. so is there anything i can do to get my logins back?