Firefox repeatedly crashes
Firefox has repeatedly crashed 2 - 4 times a day for the past few months and I do not know how to read the crash reprts. Can someone help?
Alle svar (6)
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.
Please, Do not post a screenshot ! !
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
Here are my latest crash reports. If you want the detailed reports I'll send them also. bp-7306aab8-0e7d-47d7-89a3-113f70210530 5/30/2021, 9:37 AM View bp-98f3f2bf-a25d-429d-ab1c-4e3d60210530 5/30/2021, 9:37 AM View bp-a8f887d2-a442-46a2-870d-6df8e0210530 5/30/2021, 9:37 AM View bp-dcb90ee1-14f7-4f4e-9bbc-6afd90210530 5/30/2021, 9:37 AM View bp-acabc894-cf7d-469c-abaf-9f3640210530 5/30/2021, 9:37 AM View bp-05f0f852-8837-4a52-85c3-fd1f50210530 5/30/2021, 9:37 AM View bp-2275084d-ea98-48bb-8442-711970210530 5/30/2021, 9:37 AM View bp-0092d625-7a78-4596-9067-33be60210530 5/30/2021, 9:37 AM View bp-a018e855-0f93-40d7-8439-100e90210530 5/30/2021, 9:37 AM View bp-9657ed5f-b4b4-4558-86ed-0347f0210530 5/30/2021, 9:37 AM View bp-69188449-051b-46c6-9469-3ef010210530 5/30/2021, 9:37 AM View bp-d021ee05-3c84-49e1-83ec-fe82b0210530 5/30/2021, 9:37 AM View bp-628a5805-8653-4b00-95f9-2e3b80210530 5/30/2021, 9:37 AM View
It could be your graphics sub system.
Try a couple of things:
Go into FF options and in the performance section, disable everything.
Next, go into FF plugins section and disable everything in it
Next open up your graphics card control panel/app and disable the settings that give control of it to apps.
Then reboot and take a fresh look at this issue.
OK, I'll give it a try.
bp-7306aab8-0e7d-47d7-89a3-113f70210530 bp-98f3f2bf-a25d-429d-ab1c-4e3d60210530 bp-dcb90ee1-14f7-4f4e-9bbc-6afd90210530
Signature: OOM | small
MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()
Crash Reason EXCEPTION_BREAKPOINT
System Memory Use Percentage 94
FileSyncShell64.dll = Microsoft OneDrive Shell Extension
xul.dll = Firefox ++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-a8f887d2-a442-46a2-870d-6df8e0210530 Signature: OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::gc::StoreBuffer::GenericBuffer::put<T>
MOZ_CRASH Reason (Sanitized) : [unhandlable oom] Failed to allocate for GenericBuffer::put.
Crash Reason EXCEPTION_BREAKPOINT
System Memory Use Percentage 91
Basically, an OOM (Out Of Memory) means the system is having issues with the RAM.
https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster
https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix
https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram
https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding
https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up
https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down
MemTest LAST UPDATED : 12/04/2020
Could you please run a tool from http://memtest.org/
in order to check the integrity of your RAM?
You will need a thumb or disk drive to install it on.
Do you let Windows handle the page file or did you set a fixed size ?
Control Panel -> System -> Advanced -> Performance -> Settings
If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}