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firefox does not open PDF in Acrobat reader

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We have customers that use Citrix published apps instead of Citrix Published Desktop. Everything was working fine. Previewing a file was done in Firefox and downloading a file would open it in Adobe Acrobat. Since the january update (we are allways at the latest version) files are only downloaded but not opened in Acrobat when I use FireFox as a published APP. In IE everything works fine. When I do the same in a published desktop for this customer without altering the settings everything is working fine. I tried resetting the application settings but to no avail. This customer is the only customer reporting this issue.

Alle svar (4)

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Did their Applications under about:preferences get altered? Resetting didn't fix that?

Try having them change the open with for PDFs in that section to "Adobe Acrobat" manually and see if that resolves it maybe?

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I'm having a similar problem, but Citrix is not involved. January would be about the right time this all started.

After the January update I did have to reset some of the PDF selections (very annoying -- Firefox should never change these settings on its own), so I know and have verified that all five PDF documents settings are set to open in Acrobat Reader. I keep both Firefox and Acrobat Reader fully updated automatically, which I also just verified.

If Acrobat Reader is not already open on my computer then trying to open a PDF document generates an error message (of the "unable to open" variety) but does open Reader.

Once Reader is open PDF documents are downloaded but not opened and I have to click on the Download Manager to get them to actually open. This is regardless of what website I'm getting the document from; it happens in my webmail reader, it happens in my payroll processing program, it happens when I try to download an IRS document from their library -- everywhere. I haven't succesfully opened a document directly in weeks.

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Same here. Clicking on a webpage pdf link in Firefox brings up the dialogue to open or save (normal), although "open" returns a message "There was an error opening this document. The file is already open or in use by another application." NOT SO!

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Same for me. I am trying to open the pdf with Adobe and not possible. Firefox continues to open with Google Drive the pdf on line. Annoying.

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