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virus taken over firefox Win10

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Opened an AMAZON link in Google search and popup says

"Virus Alert from Microsoft. Dial 833 334-6433 for and assistance..."

That Firefox page is completely frozen. Nothing works. But another Firefox page does work.

I've tried backing up to prior restore point, updating Firefox...

Any suggestions please. I'd like to just kill the one Firefox page for starters.

Thanks all,

        Bill M
Opened an AMAZON link in Google search and popup says "Virus Alert from Microsoft. Dial 833 334-6433 for and assistance..." That Firefox page is completely frozen. Nothing works. But another Firefox page does work. I've tried backing up to prior restore point, updating Firefox... Any suggestions please. I'd like to just kill the one Firefox page for starters. Thanks all, Bill M

Valgt løsning

A way out of a trap page is to (force it if needed) Close Firefox. Wait about 20 seconds for Firefox to finish closing. Right-click on the Firefox icon and select Open New Window. +++++++++++++++++++++++++++++++++ Sometimes this works. If it opens, close it by Menu > File > Exit. This will flush out that web page from the Session Store.

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Yderligere systemdetaljer

Installerede plugins

  • Shockwave Flash 32.0 r0

Program

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:65.0) Gecko/20100101 Firefox/65.0

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FredMcD
  • Top 10 Contributor
4314 løsninger 60603 svar

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A way out of a trap page is to (force it if needed) Close Firefox. Wait about 20 seconds for Firefox to finish closing. Right-click on the Firefox icon and select Open New Window. +++++++++++++++++++++++++++++++++ Sometimes this works. If it opens, close it by Menu > File > Exit. This will flush out that web page from the Session Store.

A way out of a trap page is to (force it if needed) '''Close Firefox. ''' Wait about 20 seconds for Firefox to finish closing. Right-click on the Firefox icon and select '''Open New Window. ''' +++++++++++++++++++++++++++++++++ Sometimes this works. If it opens, close it by '''Menu > File > Exit. ''' This will flush out that web page from the '''Session Store. '''
FredMcD
  • Top 10 Contributor
4314 løsninger 60603 svar

Go to the Mozilla Add-ons Web Page {web Link} (There’s a lot of good stuff here) and search for a good ad blocker.


You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Go to the [https://addons.mozilla.org/en-US/firefox/ Mozilla Add-ons Web Page] {web Link} (There’s a lot of good stuff here) and search for a good ad blocker. ------------- You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Ændret af James den

Spørgsmålsstiller

I actually browsed on another browser until I found a way to change the registry key from true to false in "Restore previous session."

Simply clicking "restore precious session" to 'no' in the content bar did NOT stop previous session and frozen window from opening again after Win10 restart.

Had to kill the 'restore previous session' in the registry. (I was able to find that info and instruction page by Googling. Sorry but I don't have it any more.

I actually browsed on another browser until I found a way to change the registry key from true to false in "Restore previous session." Simply clicking "restore precious session" to 'no' in the content bar did NOT stop previous session and frozen window from opening again after Win10 restart. Had to kill the 'restore previous session' in the registry. (I was able to find that info and instruction page by Googling. Sorry but I don't have it any more.
James
  • Top 25 Contributor
  • Moderator
1603 løsninger 11348 svar

Nyttigt svar

It might have just simply been a malvertising Ad on a page you were viewing.

It might have just simply been a malvertising Ad on a page you were viewing.

Spørgsmålsstiller

That's exactly what it seemed to be. Thanks !

That's exactly what it seemed to be. Thanks !