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Firefox Preferences won't display. Certain webpages (e.g. NYTimes) go blank after download completes.

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Strange behavior in Firefox Quantum 62.0.3 (64-bit) on OS X 10.11.6.

1. can not launch Preferences. 2. certain websites go blank after they download (e.g. - NY Times).

Any suggestions?

Strange behavior in Firefox Quantum 62.0.3 (64-bit) on OS X 10.11.6. 1. can not launch Preferences. 2. certain websites go blank after they download (e.g. - NY Times). Any suggestions?
Citér

Yderligere systemdetaljer

Installerede plugins

  • Shockwave Flash 31.0 r0

Program

  • Firefox 62.0.3
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:62.0) Gecko/20100101 Firefox/62.0
  • Support-URL: https://support.mozilla.org/1/firefox/62.0.3/Darwin/en-US/

Udvidelser

  • Ghostery – Privacy Ad Blocker 8.2.4 (firefox@ghostery.com)

Javascript

  • incrementalGCEnabled: True

Grafik

  • adapterDescription:
  • adapterDeviceID: 0x0647
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x10de
  • contentUsesTiling: True
  • crashGuards: []
  • driverDate:
  • driverVersion:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'OpenGL Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OPENGL_COMPOSITING'}, {u'status': u'opt-in', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}], u'name': u'WEBRENDER'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}]}
  • info: {u'TileHeight': 512, u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'none', u'TileWidth': 512, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • numAcceleratedWindows: 5
  • numTotalWindows: 5
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 1
  • usesTiling: True
  • webgl1DriverExtensions: GL_ARB_blend_func_extended GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shading_language_include GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: NVIDIA Corporation -- NVIDIA GeForce 9600M GT OpenGL Engine
  • webgl1Version: 3.3 NVIDIA-10.0.52 310.90.10.05b46
  • webgl1WSIInfo: CGL
  • webgl2DriverExtensions: -
  • webgl2Extensions: -
  • webgl2Renderer: WebGL creation failed: * WebGL 2 requires support for the following features: transform_feedback2 * Exhausted GL driver options.
  • webgl2Version: -
  • webgl2WSIInfo: -
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL
  • windowUsingAdvancedLayers: False

Ændrede indstillinger

Diverse

  • User JS: Nej
  • Tilgængelighed: Nej
Luk
Wesley Branton 435 løsninger 4033 svar

Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu , click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Hello, '''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). '''If Firefox is open,''' you can restart in Firefox Safe Mode from the Help menu: * Click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''. '''If Firefox is not running,''' you can start Firefox in Safe Mode as follows: * On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut. * On Mac: Hold the '''option''' key while starting Firefox. * On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox) When the Firefox Safe Mode window appears, select "Start in Safe Mode". ;[[Image:SafeMode-Fx35]] '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause. ''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.'' When you figure out what's causing your issues, please let us know. It might help others with the same problem.
Fandt du dette nyttigt?
Citér

Spørgsmålsstiller

Will switching to Firefox Safe Mode, disrupt my browsing history or open windows and open tabs?

Will switching to Firefox Safe Mode, disrupt my browsing history or open windows and open tabs?
Fandt du dette nyttigt?
Citér

Spørgsmålsstiller

btw - here's the response from NY Times:

Good afternoon David,


Thank you for contacting The New York Times. I sincerely apologize for the delayed response.

I apologize that you are receiving a blank screen. This is an intermittent issue I am currently tracking. I have forwarded this information to our development team. Currently, there is no estimated time of resolution. As a workaround, please use the Google Chrome browser. You may try clearing your browser's cache and cookies. If you have an ad blocker on, please turn it off.

If there is anything else we can do to help you, please email us at customercare@nytimes.com, call us at 1-800-698-4637, or you may chat online with a Customer Care advocate.

Thank you for being the best part of The New York Times.

btw - here's the response from NY Times: Good afternoon David, Thank you for contacting The New York Times. I sincerely apologize for the delayed response. I apologize that you are receiving a blank screen. This is an intermittent issue I am currently tracking. I have forwarded this information to our development team. Currently, there is no estimated time of resolution. As a workaround, please use the Google Chrome browser. You may try clearing your browser's cache and cookies. If you have an ad blocker on, please turn it off. If there is anything else we can do to help you, please email us at customercare@nytimes.com, call us at 1-800-698-4637, or you may chat online with a Customer Care advocate. Thank you for being the best part of The New York Times.
Fandt du dette nyttigt?
Citér
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