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Firefox Preferences won't display. Certain webpages (e.g. NYTimes) go blank after download completes.

  • 3 svar
  • 2 har dette problem
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  • Seneste svar af davidlaxer

davidlaxer
davidlaxer
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Strange behavior in Firefox Quantum 62.0.3 (64-bit) on OS X 10.11.6.

1. can not launch Preferences. 2. certain websites go blank after they download (e.g. - NY Times).

Any suggestions?

Strange behavior in Firefox Quantum 62.0.3 (64-bit) on OS X 10.11.6. 1. can not launch Preferences. 2. certain websites go blank after they download (e.g. - NY Times). Any suggestions?

Alle svar (3)

Wesley Branton
Wesley Branton
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

davidlaxer
davidlaxer Spørgsmålsstiller
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Will switching to Firefox Safe Mode, disrupt my browsing history or open windows and open tabs?

davidlaxer
davidlaxer Spørgsmålsstiller
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btw - here's the response from NY Times:

Good afternoon David,


Thank you for contacting The New York Times. I sincerely apologize for the delayed response.

I apologize that you are receiving a blank screen. This is an intermittent issue I am currently tracking. I have forwarded this information to our development team. Currently, there is no estimated time of resolution. As a workaround, please use the Google Chrome browser. You may try clearing your browser's cache and cookies. If you have an ad blocker on, please turn it off.

If there is anything else we can do to help you, please email us at customercare@nytimes.com, call us at 1-800-698-4637, or you may chat online with a Customer Care advocate.

Thank you for being the best part of The New York Times.