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Cannot access Bookmarks; FireFox hangs indefinitely

  • 2 svar
  • 1 har dette problem
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  • Seneste svar af cor-el

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I have been using Firefox for years on two separate Windows PC's. Over the past 2-3 weeks, I have noticed that FF stops responding the moment that I click on 'Bookmarks' on the menu bar. I then have to close FF via the task manager. I can no longer access any of my bookmarks. I am running FF 62.0 on both computers. Computer specs are as follows:

Laptop: - 1 x Windows 7 64-bit - Intel i5 6300 @ 2.4GHZ - 8GB RAM

Desktop: - 1 x Windows 10 64-bit - Intel i7 4770 @ 3.4GHZ - 16GB RAM

I have tried virtually all of the recommended solutions on-line including: 1) resetting FF, 2) reinstalling FF and 3) Starting FF in Safe Mode. Nothing is helping with the problem outlined above. This is confusing in that FF has been my main and default browser for years and I have never experienced any problems.

Any help you can provide would be greatly appreciated. I definitely do not want to switch to a new browser.


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Separate Security Issue, please update your Flash 27.0 r0 by removing it with this tool : https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html If you use it Reinstall with Flash Player Version: Current Version https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, . . . .) Note: Other software is offered in the download. <Windows Only>

Please backup from the instructions below before doing this : Copy/Paste about:support to the Address Bar and Enter. Go all the way down to Places Maintenance and Click on Verify Integrity.

Test : If still issues carry on with below minus the backup.

Hi, please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st:


When putting things back do not carry over the error.

Please let us know if this solved your issue or if need further assistance.

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If you use Sync then best is to disconnect Sync temporarily during troubleshooting.

You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

  • use "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page
    in case errors are reported close and restart Firefox and retry

See also:

If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.