Separate Security Issue, please update your Flash 27.0 r0 by removing it with this tool : https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html If you use it Reinstall with Flash Player Version: 30.0.0.154 Current Version https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, . . . .) Note: Other software is offered in the download. <Windows Only>

HI, please try : SAFE MODE

• https://support.mozilla.org/kb/Safe+Mode
• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

In Firefox Safe mode these changes are effective:

• all extensions are disabled (about:addons)
• default theme is used (no persona)
• userChrome.css and userContent.css are ignored (chrome folder)
• default toolbar layout is used (file: localstore-safe.rdf)
• Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
• hardware acceleration is disabled (Options > Advanced > General)
• plugins are not affected
• preferences are not affected

TEST''''is issue still there ? If so : Please : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

• https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
• https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer

Reinstall with Current Release Firefox 61.0.2 with a Full Version Installer

• https://www.mozilla.org/firefox/all/

Please let us know if this solved your issue or if need further assistance.

Regretfully no, it didn't solve my problem. I did everything by the book but still get an incomplete PlusNet Webmail screen, attached is a shot of PlusNet Webmail taken in Microsoft Edge browser.

Regretfully no, it didn't solve my problem. I did everything by the book but still get an incomplete PlusNet Webmail screen, attached is a shot of PlusNet Webmail taken in Microsoft Edge browser. Also ran SFC to no avail.

Hi, that is too bad did not work. Safe Mode did nothing you say.....

What Security Software are you running please ?

Profile : Make a new one and test ...:

• https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

If is your Profile :

• https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile
• http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

• hold down the Shift key and left-click the Reload button
• press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
• press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

• Options/Preferences -> Privacy & Security
  Cookies and Site Data -> Manage Data

"Clear the Cache":

• Options/Preferences -> Privacy & Security
  Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox from this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.

• https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox

Many thanks for your efforts so far Guys/Gals, they are gratefully received.

I was trying different things yesterday and clicked on the top incoming 'Mail' button and was surprised by a response in the 'Subject' area.

I created a short video showing what happened when I clicked the top 'Mail' icon, unfortunately I don't seem to be able to upload it, my BB is not what it should be. I've attached a shot showing what happens when the 'Mail' icon is clicked, note the content of the 'Subject' bar. Looks like it's what we're looking for !

Hope this helps, thought I'd send it before I explore your responses in case it prompted a 'Eureka' moment.

You can view the video on YouTube here

https://www.youtube.com/watch?v=bS1NtF0ZtU4

Hope this helps

@housebrowser, hi.

I've just been taking a look and this is a problem with the PlusNet site itself. It appears it is possible to accidentally drag the splitter bar so far up that it gets hidden underneath the top bar. PlusNet stores this data in cookies, so you need to clear those (or get PlusNet to fix the issue).

The easiest thing to do is remove cookies for the webmail site:

• Log out of webmail.plus.net.
• Go to Options -> Privacy & Security.
• Now find the Cookies and Site Data and click Manage Data
• In the dialog that comes up, search for "webmail.plus.net".
• Select the result, and then select "Remove Selected"
• Select "Save Changes"
• Acknowledge the warning that comes up.
• Close the options tab.
• Open webmail.plus.net (or reload it if you still have it open) and log in again.

At this stage, you should be reset to a good state. You might want to check your settings to see that they are still what you expect.

Thanks guys, the Standard8 solution proved successful, you wouldn't think that cookies could cause such upsets. Thanks again, you've made an old man very happy (been with Moz since Netscape Navigator !!)