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Firefox crashes spontaneously and frequently

Skrevet

Mac Mavericks 10.9.5

Firefox 34.0.5 all updated

What causes this? And the fix?

Mac Mavericks 10.9.5 Firefox 34.0.5 all updated What causes this? And the fix?

Yderligere systemdetaljer

Program

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:34.0) Gecko/20100101 Firefox/34.0

Yderligere information

Luk
ideato 893 løsninger 6250 svar

Hi trustdiva, please send us your crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)
aboutcrashesFx29

Thank you.

Hi trustdiva, please send us your crash IDs to help us learn more about your crash. #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like) :[[Image:aboutcrashesFx29|width=500]] Thank you.

Spørgsmålsstiller

bp-2be79cae-f7a4-4c63-8bde-1fa2c2141212 2014-12-12 11:02 AM bp-0093faa8-646b-4ff5-90aa-541e42141212 2014-12-11 11:23 PM bp-06df03e8-a586-4995-a335-9df9d2141210 2014-12-09 9:58 PM bp-78a78234-53b1-4ec5-88b7-773e52141202 2014-12-01 10:09 PM bp-03127a13-dae9-443f-b449-6994a2141125 2014-11-25 12:01 PM

bp-2be79cae-f7a4-4c63-8bde-1fa2c2141212 2014-12-12 11:02 AM bp-0093faa8-646b-4ff5-90aa-541e42141212 2014-12-11 11:23 PM bp-06df03e8-a586-4995-a335-9df9d2141210 2014-12-09 9:58 PM bp-78a78234-53b1-4ec5-88b7-773e52141202 2014-12-01 10:09 PM bp-03127a13-dae9-443f-b449-6994a2141125 2014-11-25 12:01 PM
FredMcD
  • Top 10 Contributor
4246 løsninger 59405 svar

Nyttigt svar

The crash reports flagged these programs;

libsystem_pthread.dylib

libsystem_kernel.dylib

AppKit

CoreFoundation

libobjc.A.dylib

libdispatch.dylib

HIToolbox

Signature; js = JavaScript


Start Firefox in Safe Mode {web Link} by holding down the <Shift (Mac Options) > key, and then starting Firefox. Is the problem still there?

The crash reports flagged these programs; libsystem_pthread.dylib libsystem_kernel.dylib AppKit CoreFoundation libobjc.A.dylib libdispatch.dylib HIToolbox Signature; js = JavaScript --------------------- Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift ''(Mac Options)'' >''' key, and then starting Firefox. Is the problem still there?
FredMcD
  • Top 10 Contributor
4246 løsninger 59405 svar

Nyttigt svar

Your crash report says;

Firefox 33.1 Mac OS

but your first post says; 34.0.5

Your crash report says; Firefox 33.1 Mac OS but your first post says; 34.0.5

Spørgsmålsstiller

When I look at About Firefox, that is what it says...

When I look at About Firefox, that is what it says...

Spørgsmålsstiller

I'm in Safe Mode. I'll run like this for awhile before I tell you whether it helps. I might need to see if it crashes in the next day or so. Thanks!

I'm in Safe Mode. I'll run like this for awhile before I tell you whether it helps. I might need to see if it crashes in the next day or so. Thanks!
cor-el
  • Top 10 Contributor
  • Moderator
17476 løsninger 157949 svar

You can check for corrupted and duplicate fonts and other font issues:

Try to create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

You can check for corrupted and duplicate fonts and other font issues: *http://www.thexlab.com/faqs/multipleappsquit.html - Font Book 2.0 Help: Checking for damaged fonts *http://www.creativetechs.com/iq/garbled_fonts_troubleshooting_guide.html Try to create a new profile as a test to check if your current profile is causing the problem. See "Creating a profile": *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems. *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Ændret af cor-el den

Spørgsmålsstiller

Thanks. Cor-el. Where is the Profile Manager. No problem fonts- at least as far as I can tell.

Thanks. Cor-el. Where is the Profile Manager. No problem fonts- at least as far as I can tell.

Spørgsmålsstiller

Crashed again. However, it was a new start so I assume I wasn't in safe mode.

AdapterDeviceID: 0x 8a0 AdapterDriverVersion: AdapterVendorID: 0x10de Add-ons: %7BE0B8C461-F8FB-49b4-8373-FE32E9252800%7D:5.9.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:34.0.5,jid1-4P0kohSJxU1qGg%40jetpack:1.5.762 BuildID: 20141126041045 CrashTime: 1418656206 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1418177778 IsGarbageCollecting: 1 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x 8a0GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 256060 StartupTime: 1418654974 Theme: classic/1.0 Throttleable: 1 URL: https://mail.google.com/mail/u/0/#inbox/14a4e7eebfdd4edc Vendor: Mozilla Version: 34.0.5 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Crashed again. However, it was a new start so I assume I wasn't in safe mode. AdapterDeviceID: 0x 8a0 AdapterDriverVersion: AdapterVendorID: 0x10de Add-ons: %7BE0B8C461-F8FB-49b4-8373-FE32E9252800%7D:5.9.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:34.0.5,jid1-4P0kohSJxU1qGg%40jetpack:1.5.762 BuildID: 20141126041045 CrashTime: 1418656206 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1418177778 IsGarbageCollecting: 1 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x 8a0GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 256060 StartupTime: 1418654974 Theme: classic/1.0 Throttleable: 1 URL: https://mail.google.com/mail/u/0/#inbox/14a4e7eebfdd4edc Vendor: Mozilla Version: 34.0.5 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.
FredMcD
  • Top 10 Contributor
4246 løsninger 59405 svar

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in.

Spørgsmålsstiller

Fred McD. Up in my posts, I have copied crash reports prior to this one today. Thanks


https://crash-stats.mozilla.com/report/index/bp-6fba860c-89d5-475b-a546-997a92141215

Fred McD. Up in my posts, I have copied crash reports prior to this one today. Thanks https://crash-stats.mozilla.com/report/index/bp-6fba860c-89d5-475b-a546-997a92141215

Spørgsmålsstiller

Another crash.

bp-622c6a62-c351-4500-9774-0fed52141215 2014-12-15 1:36 PM

Another crash. bp-622c6a62-c351-4500-9774-0fed52141215 2014-12-15 1:36 PM

Spørgsmålsstiller

Again bp-030e26e1-8899-4e44-b1e0-90f3c2141215 2014-12-15 2:36 PM running in Safe mode

Again bp-030e26e1-8899-4e44-b1e0-90f3c2141215 2014-12-15 2:36 PM running in Safe mode
FredMcD
  • Top 10 Contributor
4246 løsninger 59405 svar

The crash reports flagged these programs;

libdispatch.dylib

AppKit

libsystem_pthread.dylib

HIToolbox

libsystem_kernel.dylib

libobjc.A.dylib

CoreFoundation

Signature JSRuntime = JavaScript

The crash reports flagged these programs; libdispatch.dylib AppKit libsystem_pthread.dylib HIToolbox libsystem_kernel.dylib libobjc.A.dylib CoreFoundation Signature JSRuntime = JavaScript

Spørgsmålsstiller

Thanks Fred McD. I have no idea what those are nor what to do about it. Can you offer some guidance. Thanks

Thanks Fred McD. I have no idea what those are nor what to do about it. Can you offer some guidance. Thanks
cor-el
  • Top 10 Contributor
  • Moderator
17476 løsninger 157949 svar

Quote: Where is the Profile Manager.

You look at these knowledge base articles:

Quote: ''Where is the Profile Manager.'' You look at these knowledge base articles: *https://support.mozilla.org/kb/Managing+profiles *http://kb.mozillazine.org/Profile_Manager

Spørgsmålsstiller

Thanks Cor-el. I asked because I don't see a link for something called Profile Manager. I've checked everywhere on all the tabs. I'm at a loss. BTW- not a single crash today.

Thanks Cor-el. I asked because I don't see a link for something called Profile Manager. I've checked everywhere on all the tabs. I'm at a loss. BTW- not a single crash today.

Spørgsmålsstiller

Still crashing and everyone's gone silent...

Still crashing and everyone's gone silent...
cor-el
  • Top 10 Contributor
  • Moderator
17476 løsninger 157949 svar

Try to boot the computer in Safe Mode.

Starting up in Safe Mode: http://support.apple.com/kb/HT1455

Try to boot the computer in Safe Mode. Starting up in Safe Mode: http://support.apple.com/kb/HT1455

Spørgsmålsstiller

Already did that. It crashes in safe mode

Already did that. It crashes in safe mode