Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

On logging ontothe web i am getting pop up messages purpoting to be from windows/firefox saying my computer has a virus and to ring a number is tis a scam.

  • 1 svar
  • 1 har dette problem
  • 4 visninger
  • Seneste svar af philipp

more options

Is this pop up official or a scam?

Is this pop up official or a scam?

Alle svar (1)

more options

hello brawby, this is most likely a scam and a sign that malware might already be active on your system. please perform all these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware