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Firefox consistently crashing on my system after re-install and a lot of trouble shooting. Any ideas?

  • 3 odpovědi
  • 2 mají tento problém
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  • Poslední odpověď od cor-el
  • Vyřešeno

tricknasty118
tricknasty118

Info: 

    Windows 7 Enterprise
    Active Security- Symantec
    All add-ons removed
    No problems with other browsers

It all started with the plug in process manager in version 15 that constantly froze firefox. I took off all my plug ins without luck, and then did a full uninstall. Reinstall still kept freezing and I resorted to a full uninstall using a uninstall program to truly and fully uninstall firefox. Still no luck. Did a normall uninstall and stopped using it. Just put the newest Firefox on with hope and yet still freezing nearly instantly. I have not been able to use fox for a while and I miss it. Please help!

Info: Windows 7 Enterprise Active Security- Symantec All add-ons removed No problems with other browsers It all started with the plug in process manager in version 15 that constantly froze firefox. I took off all my plug ins without luck, and then did a full uninstall. Reinstall still kept freezing and I resorted to a full uninstall using a uninstall program to truly and fully uninstall firefox. Still no luck. Did a normall uninstall and stopped using it. Just put the newest Firefox on with hope and yet still freezing nearly instantly. I have not been able to use fox for a while and I miss it. Please help!

Zvolené řešení

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.

See:

See also:

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Všechny odpovědi (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor

Zvolené řešení

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.

See:

See also:

tricknasty118
tricknasty118 Autor dotazu

Hello, 

    Thanks for helping. Here are some of the crash codes. These are all from today, for whatever reason my previous ones would not load. I have read those forums before but have not found a specific answer that fits. Fox will load fine, function for a random interval then start freezing, and ultimately crash. (usually in a couple of minutes)

bp-5fe2a6d2-5850-48bb-b28d-5888c2130128 bp-7c11f234-6d9a-4fd0-8b83-352c02130128 bp-bfc121a7-b777-4ae2-9788-fcd452130128

Thanks Again,

cor-el
cor-el
  • Moderator
  • Top 10 Contributor

That are crashes caused by the Flash plugin.

You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin