Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Firefox crashes

  • 1 odpověď
  • 1 má tento problém
  • 37 zobrazení
  • Poslední odpověď od FredMcD

more options

Recently upgraded to Firefox 33.1. I have been using Firefox as my primary browser for the last few years. After installling v33.1, I will be browsing, Firefox will freeze, my screen will go white, and then my screen goes black essentially shutting down my computer. It has happened about 2 time a day. I do not receive an error message. I patiently waited (about 5 minutes before it completely makes my computer inoperable) and the computer or browser does not "unfreeze." Not good.

I am not on my computer often (as I have a full time job), but it causes problems when I am in the middle of researching and writing a graduate school paper! Gah!

I just ran the update for 33.1, so hopefully that will fix the issue.

Recently upgraded to Firefox 33.1. I have been using Firefox as my primary browser for the last few years. After installling v33.1, I will be browsing, Firefox will freeze, my screen will go white, and then my screen goes black essentially shutting down my computer. It has happened about 2 time a day. I do not receive an error message. I patiently waited (about 5 minutes before it completely makes my computer inoperable) and the computer or browser does not "unfreeze." Not good. I am not on my computer often (as I have a full time job), but it causes problems when I am in the middle of researching and writing a graduate school paper! Gah! I just ran the update for 33.1, so hopefully that will fix the issue.

Všechny odpovědi (1)

more options

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.


Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.