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Two Windows 7 accounts on one pc, one firefox works fine, the other fixefox not responding.

  • 2 odpovědi
  • 2 mají tento problém
  • 53 zobrazení
  • Poslední odpověď od Redel

thepessimist
thepessimist

We have 2 WIndows 7 accounts on one pc. On the account my wife uses, she is always having problems with firefox that I never have. Recently it was shrinking fonts in emails. Now, she gets Firefox not responding on start up. Can't reset settings because I can't get control of the menu in firefox while it is spinning. What to do, eh?

We have 2 WIndows 7 accounts on one pc. On the account my wife uses, she is always having problems with firefox that I never have. Recently it was shrinking fonts in emails. Now, she gets Firefox not responding on start up. Can't reset settings because I can't get control of the menu in firefox while it is spinning. What to do, eh?

Všechny odpovědi (2)

guigs
guigs

Hi thepessimist,

  1. Force quit the program when it hangs
  2. Then start the browser in Safe Mode, this will give you the option to reset I believe. Check this document for more accuracy: Use Troubleshoot Mode in Firefox

Hope this helps, please post back with any questions or if it worked.

Redel
Redel

It may also be a local problem with some other programs on her account. I would run both an antivirus (Windows Security Essentials, Kaspersky, etc) and an anti-malware (Malwarebytes) to discount those possibilities, then use a Task Manager window (ctr-alt-del or right click the taskbar) to monitor resource usage.

It's also possible she accidentally installed a lot of taskbars which are draining resources and modifying behavior. Once you get into the browser using Guig2's method (above), look at your addons and plugins, use a search engine to figure out what they do, and disable what you're not using. You may need to use Add/Remove programs as well.