Firefox crashes seemingly for no reason, no discernable pattern
I'll be browsing, and Firefox will shut down. It's usually when I click on something, but occasionally when I'm just looking at the screen. After the last crash, I reopened Firefox and all my tabs came back. This happens once a day, occasionally more. The sporadic frequency makes it hard to troubleshoot extensions.
Crash Report IDs bp-420fd7ff-aa6e-4cd5-85d2-4cb122131104 bp-b3bbea0c-8e6b-4ad0-bb61-661ae2130820 bp-aef166ed-f8d3-421d-8ace-9d3bb2130819
Thank you!
Chosen solution
https://crash-stats.mozilla.com/report/index/aef166ed-f8d3-421d-8ace-9d3bb2130819 indicates this Bug is related to that particular crash event.
https://bugzilla.mozilla.org/show_bug.cgi?id=812186
Norton Confidential 2013
(For Your Information only. Please don't comment in that Bug report unless you can provide a patch to fix the problem.)
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html
All Replies (14)
Chosen Solution
https://crash-stats.mozilla.com/report/index/aef166ed-f8d3-421d-8ace-9d3bb2130819 indicates this Bug is related to that particular crash event.
https://bugzilla.mozilla.org/show_bug.cgi?id=812186
Norton Confidential 2013
(For Your Information only. Please don't comment in that Bug report unless you can provide a patch to fix the problem.)
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html
Thank you so much for the quick reply. I'll disable Norton Confidential and get back to the forum with the results.
I have had this problem recently. I use Kaspersky Internet Security, and never used Norton.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
bp-fe6c03ac-905a-4dfa-99c1-1cc6f2140310 10/03/2014 14:50 bp-099a9a24-3fcd-460e-b950-d41012140310 10/03/2014 11:53 bp-738661ff-dc29-4ee3-9da9-adae72140309 09/03/2014 16:27 bp-ea34c9cd-e829-4648-b2b9-e9b172140308 08/03/2014 10:21 bp-ae0d4223-0b90-4d2a-93d7-777972140226 26/02/2014 21:16
If you have Trusteer Rapport installed, try disabling it and see what happens.
As I instructed it to closedown - so did Firefox !
Note that you can also check if there are updates for your Trusteer software in case this appears to be a problem with Trusteer and not something else.
Modified by cor-el
I have just downloaded the up-to-date version of Trusteer. I am going out now, but will see what happens later this evening.
I have had Firefox open for just under an hour, and then it suddenly disappeared.
As I said I had downloaded the latest Trusteer software, and had it activated on one site (GMail) but not on the site I was visiting when it crashed.
There it went again, about 45 mins from switch-on.
Any developments? This is so annoying when it happens.
Good news, it hasn't crashed today! I have also downloaded an update. Hope the bug has been fixed.
I just began to have this problem - 4 times in 10 minutes. I use Paretologic, Panda, and Malwarebytes.