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Why do I loose page content from a tab when I switch to another tab? I have to refresh to restore the missing page content.

  • 4 replies
  • 2 have this problem
  • 8 views
  • Last reply by cor-el

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When I have multiple tabs open, I loose some or most of the page display contents when I leave that tab and then come back to it. I have to either refresh the tab to get the full page display back, OR I can click another tab and then quickly click back to the tab with missing page display. This will restore the display of all page content.

When I have multiple tabs open, I loose some or most of the page display contents when I leave that tab and then come back to it. I have to either refresh the tab to get the full page display back, OR I can click another tab and then quickly click back to the tab with missing page display. This will restore the display of all page content.

All Replies (4)

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Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:


  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

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Thanks for the suggestion, but it did not solve my issue. I have Firefox set to never remember history. However, I did "clear all" cache, cookies, etc., which did not solve my issue.

I thought my issue might be related to screen refresh rate or the graphics driver, but I don't think so. The issue only occurs in Firefox.

Could this be related to Java? The problem seems more pronounced on pages running data feeds, such a stock quote streams, through Java.

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Could you try disabling graphics hardware acceleration? Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.). Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Upgrade your graphics drivers to use hardware acceleration and WebGL

Did this fix your problems? Please report back to us!

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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.